Service Delivery Manager – Mail Operations

Morris County, NJ - USA

Yearly Salary: USD 30 - 35

Posted on: 19 hours ago

Vacancies: 1 Vacancy

Job Summary

Now is a great time to join our growing company! The Millennium Group (TMG) is an award-winning business process outsourcing firm focused on print mail document scanning reception and related office support services for Fortune 500 companies professional service firms and institutions of higher education. TMG is looking for highly motivated enthusiastic team players interested in a career rather than just a job. With a team of over 1500 nationwide associates TMG is seeking an individual who can uniquely contribute to our 30 years of success in the industry.

Summary
Experienced Operations Leader responsible for overseeing daily service delivery across three site locations. Ensures operational excellence through effective team leadership resource management and strong client partnership. Thrives in a fastpaced environment balancing onsite support staff development and process improvement while maintaining high service standards.

Key Responsibilities
Site & Operational Management
Oversee daily operations across three locations to ensure service delivery meets client expectations.
Balance time between sites providing onsite leadership support and visibility.
Ensure appropriate staffing levels and coordinate site coverage in collaboration with senior leadership.
Provide handson support with processing tasks when coverage is needed due to absences time off or increased workload.
Assist with daytoday operations including mailroom reception room setups and related services.
Reporting & Communication
Capture review and submit accurate weekly monthly and quarterly volume and operational reports.
Provide updates to senior leadership including escalations operational metrics and staffing concerns.
Staff Leadership & Development
Hire train evaluate and develop staff across multiple functions and locations.
Lead annual performance reviews and manage scheduling timeoff requests and payroll approvals.
Foster a positive engaged team environment and support employee growth.
Client & Process Management
Address and resolve routine customer issues promptly escalating when appropriate.
Maintain strong client relationships through consistent communication and service excellence.
Partner with management to identify and implement process improvements and operational efficiencies.

Qualifications
Bachelors degree preferred; equivalent experience considered.
24 years of progressively responsible experience in operations or mailroom management.
Strong proficiency with Microsoft Word Excel PowerPoint Outlook and Teams.
Exceptional customer service skills with strong interpersonal verbal and written communication abilities.
Demonstrated ability to partner effectively with all levels of management and stakeholders.
Strong analytical and problemsolving skills with the ability to assess operations and implement improvements.
Proven leadership experience including hiring developing and retaining staff.
Ability to plan prioritize and execute multiple projects with minimal oversight.
Flexible and able to manage competing priorities in a dynamic environment.
Maintains confidentiality when handling sensitive materials.
Ability to walk bend kneel stand or sit for extended periods.
Ability to lift up to 50 pounds.

Required Experience:

Manager