Documentation Specialist III

Location - HDQ/Hybrid only

Documentation Specialist III

Must have:
1. AEM experience
2. web content development
3. graphic design/visual storytelling
Nice to have:
1. Content Strategy/UX Writing Awareness
2. Light Motion or Interactive design
3. Analytics and Data-driven enhancement mindset


Description
To support Navy Federal by researching operational processes to develop and maintain technical and non-technical reference materials. To participate in infrastructure upgrades software implementations and other Navy Federal projects to support the development and maintenance of intranet based manuals and Navy Federal Systems. Works independently. Uses discretion to modify work practices/processes. Serves as subject matter expert for most business functions systems policies and/or procedures. Mentors less experienced team members in the art of communication negotiation and change management. Perform complex/unusual tasks with significant impact and considerable latitude.
Responsibilities
Ensure project deliverables are met in accordance with customers expectations timelines & budget constraints
Build and maintain relationships with team members management key stakeholders and/or external contacts (vendors etc.)
Collaborate with project team members to ensure alignment with departmental efforts
Lead conduction of research and preparation of reference material
Contribute to learning and curriculum development by providing support in content design: storyboarding eLearning content creating job aids root cause/task analysis to report scope of performance support
Ensure effective management of projects from inception through implementation
Identify communicate and resolve technical tactical and operational project issues and risks
Interview business owners to determine task objectives requirements and needs including complex intranet resources
Maintain documentation library to ensure currency of processes
Make recommendations on content requirements for search engine optimization (SEO) based on member experience competitive research and subject matter expertise
Participate on cross-functional training team to establish and maintain a community of practice
Provide training to end user in the use of electronic manuals and reference material
Review content requirements for initiatives and recommends to business owners processes to be completed in order to achieve their objectives and avoid gaps
Review proposed policy and procedure changes for technical adequacy completeness compliance to regulations
Administer and Develop eNet content
Conduct and/or facilitate user acceptance testing to include developing and executing test cases communication with project teams validating and documenting results - Lead
Ensure clear concise and effective communication of material
Interact with various sub-teams to determine user requirements and specifications
Lead guide and mentor less experienced staff
Manage client expectations up to and including all executive level leader
Recommend strategy for communications
Review intranet content to ensure consistency accuracy timeliness relevance to corporate initiatives and adherence to branding guidelines
Serve on teams and task groups for projects/initiatives within the business unit &/or across the organization
Write online reference material instructions and communications
Act as supervisor/manager in the incumbents absence
Perform other duties as assigned
Qualifications
Ability to compile organize and present information clearly and concisely
Experience in providing support and involvement in content design: storyboarding eLearning content creating job aids root cause/task analysis to report scope of performance support
Extensive experience in composing correspondence that adheres to grammar and Navy Federal writing style and standards
Extensive experience in managing multiple priorities independently and/or in a team environment to achieve goals
Extensive experience in researching compiling and documenting data business processes and workflow
Extensive experience in working and participating in cross-functional multi-dimensional teams and projects
Significant experience in work which displays increasing levels of responsibility and/or authority
Significant experience in working with all levels of staff management stakeholders vendors
Advanced knowledge of change management principles and practices
Expert knowledge of PC and web/internet based technologies e.g. HTML trends/issues management editing/authoring tools and development
Advanced leading or managing multiple technical projects/tasks/teams
Desired - Working knowledge of Microsoft project and project management tools
Advanced skill analyzing and organizing problems or work processes for technical solutions
Advanced skill identifying and analyzing business requirements and recommending solutions
Expert skill capturing and translating processes and requirements into easily understood terms
Expert skill following interpreting and applying relevant data/instructions to guidelines procedures practices and
regulations
Expert skill researching and analyzing data processes and trends
Desired - Basic skill in project management to include establishing and leading project teams; managing timelines/deadlines/resources; ensuring successful project implementation
Desired - Bachelors Degree in Communication Studies or the equivalent combination of training education and Experience