Third Party Capture Handler 13th April 2026
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Job Summary
Third Party Capture - Starting salary of 26700 plus additional benefits. Youll also have an opportunity to earn an additional bonus up to 3600 per annum (dependent on the role and your performance).
DLG is evolving. Across every facet of our business our teams are embracing new opportunities and putting customers at the heart of everything they do. By joining them youll have the opportunity to not just be recognised for your skills but encouraged to build upon them and empowered to do your absolute best.
Our standard full-time contracts are 37.5 hours per week with shift patterns covering the following weekly operating hours:
Monday to Friday: 08:00 20:00
Saturday: 09:00 17:00
Sunday: 10:00 17:00
What youll be doing:
In this role you will be proactively contacting third parties involved in an incident as early as possible with the aim of managing the claims efficiently and minimising the overall costs
This involves gathering accurate details about the accident and offering appropriate support such as vehicle repairs replacement vehicles or injury assistanceall without the third party needing to involve their own insurer or solicitors.
What Youll Need:
Be driven to exceed personal targets and objectives thriving in a competitive fast-moving sales/outbound environment.
Capable of thriving in a dynamic fast-moving environment while effectively managing multiple tasks and prioritising workload.
A strong team player with a proactive attitude eager to learn and support colleagues.
Dedicated to providing outstanding customer servicesomeone who takes pride in high-quality work and always puts the customer first.
Open to change and innovation with a willingness to contribute ideas that enhance the customer experience.
While not essential having a valid drivers license and experience driving on UK roads would be beneficial for this role as it provides a better understanding of motor claims and the customer experience.
What Youll Get:
We recognise we wouldnt be where we are today without our colleagues thats why we offer such excellent benefits designed to suit you as and when you need them:
9% employer contributed pension
50% off home motor and pet insurance plus free Green Flag breakdown cover
Additional optional Health and Dental insurance
Generous holidays
Buy as you earn share scheme
Employee discounts and cashback
Opportunity to apply to our customer service and data apprenticeship to develop skills for the future
Plus many more
We want everyone to get the most out of their time at DLG. Which is why weve looked beyond the financial rewards and created an offer that takes your whole life into account. Supporting our people to work at their best whatever that looks like and offering real choice flexibility and a greater work-life balance that means our people have time to focus on the things that matter most to them. Our benefits are about more than just the money you earn. Theyre about recognising who you are and the life you live.
Be yourself
Direct Line Group is an equal opportunity employer and we think diversity of background and thinking is a big strength in our people. Were delighted to feature as one of the UKs Top 50 Inclusive Employers and are committed to making our business an inclusive place to work where everyone can be themselves and succeed in their careers. We know youre more than a CV and the things that make you you are what bring potential to our business. We recognise and embrace people that work in different ways so if you need any adjustments to our recruitment process please speak to the recruitment team who will be happy to support you.
This position does not meet the criteria for a Skilled Worker visa. You must meet certain requirements to be eligible for a Skilled Worker visa including a minimum salary & an eligible job role. As this position does not align with these requirements we are unable to offer visa sponsorship for this role.
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Key Skills
- Load & Unload
- Ruby
- Shipping & Receiving
- Forklift
- Lift Truck Experience
- Basic Math
- Packaging
- Warehouse Experience
- Delivery Driver Experience
- Heavy Lifting
- Human Resources
- RF Scanner
About Company
Direct Line Group is one of the UK’s largest insurance companies and home to some of the best-known brands including Direct Line, Churchill and Green Flag.
