Producer, Academy Labs
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Job Location:
Cambridge, MA - USA
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
POS-31227
We are currently hiring for two similar positions on this team: thisProducer Academy Labs role and a Lead Producer Academy Labswhich is a separate job posting. Please review the requirements for each role and submit your application for only onethe one that best matches your experience and skills. This will help us ensure a smooth and thoughtful application process for everyone.
Application Deadline: Tuesday February 17th at 5pm ET
Role Summary
Our mission at HubSpot is to help millions of organizations grow better. As part of the Global Events team youll bring that mission to life by producing HubSpot Academy Labs - our new hands-on education program. Youll help transform how HubSpot customers learn by turning education into live interactive growth experiences.
In this role youll manage operational logistics vendor coordination and on-site execution for 15 regional events each year (200 people each) ensuring every detail runs smoothly and every attendee walks away inspired to grow better. This role blends operational precision with creativity scaling a repeatable event framework that delivers consistent high-quality learning experiences for thousands of HubSpot customers worldwide.
What Youll Do
- Execute end-to-end production for Academy Labs regional events INBOUND sessions and GROW experiences in partnership with the Lead Producer.
- Own the customer experience by serving as the primary point of contact for attendees managing all attendee communications registration support and proactive support for accessibility dietary or logistical needs. Resolve inquiries with empathy and efficiency and ensure every guest feels supported from registration through event close.
- Build and maintain operational templates playbooks and checklists to ensure process consistency and scalability across a high-volume event calendar.
- Coordinate venue layouts floorplans and supplier logistics including power internet testing load-in schedules and equipment shipping.
- Support site searches and venue selection by coordinating availability checks gathering quotes reviewing layouts and technical specs and partnering with the Lead Producer to ensure venues meet program accessibility and production requirements.
- Support management of production vendors (A/V F&B print graphics furniture rentals) to ensure timely high-quality delivery.
- Administer registration systems (forms landing pages badging and credential prep) and ensure accurate attendee data.
- Prepare and test all presentation content simulate sessions and provide on-site tech support and troubleshooting.
- Handle reserved seating logistics and ensure materials meet accessibility and inclusion standards.
- Oversee creative and branding execution including signage SWAG and digital display coordination.
- Track budgets and financials including PO creation contracts and invoices reconciliation.
- Coordinate staff logistics (travel internal communications security volunteers and temp staff scheduling).
- Manage on-site operations: registration check-in customer support and overall attendee experience.
- Develop and update city-specific Showbooks and production docs as details evolve.
- Maintain shipping and inventory systems for materials SWAG and event boxes; liaise with global warehousing teams.
- Collect and analyze post-event feedback to identify operational improvements and efficiency gains.
- Champion consistencyexecuting each event with precision clarity and the same high standard our customers expect.
- Support site search and venue contracting execution partnering with the Lead Producer Legal and Procurement to operationalize venue selections and contract approvals.
What Youll Bring
Required Qualifications
- 35 years of hands-on experience in event production.
- Strong organizational skills and exceptional attention to detail with ability to manage multiple events simultaneously.
- Demonstrated excellence in customer service or attendee management at live events.
- Proven experience coordinating vendors and managing event logistics end-to-end.
- Familiarity with event registration platforms CRM systems and project management tools (ex: Asana).
- Excellent communication and interpersonal skills with a customer-first mindset.
- Creative problem-solving and calmness under pressure.
- Flexibility to travel (40%) across NAM EMEA and APAC (MayJuly peak) and work non-standard hours during event season.
Nice-to-Have Qualifications
- Contract negotiation experience.
- Experience with HubSpot software.
- International event production experience.
- Background in customer education training events or hands-on learning environments.
- Exposure to B2B SaaS or technology industry events.
Where Youll Work
- Location: US
- Work Type: Remote with 40% travel for events.
- Schedule: Flexible hours required during event season and across regional time zones.
- Travel Requirements: Several times per year across North America for onsite event execution plus occasional international travel.
Application Requirements
- Deadline: Applications must be submitted by Tuesday February 17th at 5pm ET.
- Language: English.
- Cover Letter: Optional.
Pay & Benefits
The cash compensation below includes base salary on-target commission for employees in eligible roles and annual bonus targets under HubSpots bonus plan for eligible addition to cash compensation some roles are eligible to participate in HubSpots equity plan to receive restricted stock units (RSUs). Some roles may also be eligible for overtime pay. Individual compensation packages are tailored to your skills experience qualifications and other job-related reasons.
This resource will help guide how we recommend thinking about the range you see. Learn more about HubSpots compensation philosophy.
Benefits are also an important piece of your total compensation package. Explore the benefits and perks HubSpot offers to help employees grow better.
At HubSpot fair compensation practices arent just about checking off the box for legal compliance. Its about living out our value of transparency with our employees candidates and community.
We know the confidence gapand impostor syndrome can get in the way of meeting spectacular candidates so please dont hesitate to apply wed love to hear from you.
If you need accommodations or assistance due to a disability please reach out to us using this form.
At HubSpot we value both flexibility and connection. Whether youre a Remote employee or work from the Office we want you to start your journey here by building strong connections with your team and peers. If you are joining our Engineering team you will be required to attend a regional HubSpot office for in-person onboarding. If you join our broader Product team youll also attend other in-person events such as your Product Group Summit and other gatherings to continue building on those connections.
If you require an accommodation due to travel limitations or other reasons please inform your recruiter during the hiring process. We are committed to supporting candidates who may need alternative arrangements
Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Germany Applicants: (m/f/d) - link to HubSpots Career Diversitypagehere.
India Applicants: link to HubSpot Indias equal opportunity policy here.
About HubSpot
HubSpot (NYSE: HUBS) is an AI-powered customer platform with all the software integrations and resources customers need to connect marketing sales and service. HubSpots connected platform enables businesses to grow faster by focusing on what matters most: customers.
At HubSpot bold is our baseline. Our employees around the globe move fast stay customer-obsessed and win together. Our culture is grounded in four commitments: Solve for the Customer Be Bold Learn Fast Align Adapt & Go! and Deliver with HEART. These commitments shape how we work lead and grow.
Recognized globally for our award-winning culture by Comparably Glassdoor Fortune and more HubSpot is headquartered in Cambridge MA with employees and offices around the world.
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HubSpot may use AI to help screen or assess candidates but all hiring decisions are always human. More information can be found here. By submitting your application you agree that HubSpot may collect your personal data for recruiting global organization planning and related purposes. Refer to HubSpots Recruiting Privacy Notice for details on data processing and your rights.
Required Experience:
IC
Key Skills
- Promotional Events
- Image Campaigns
- Promotional Campaigns
- Communications
- News Image
- Promotional Content
- Adobe Creative Suite
- Youtube
- Promotional Materials
- Digital Media
- Promotional Spots
- Video production
- Station Image
About Company
HubSpot develops cloud-based, inbound marketing software that allows businesses to transform the way that they market online.
