IT CF Application Support

We are seeking a detail-oriented and proactive IT Support Engineer/Technical Support Specialist with a background in IT support to oversee and support the day-to-day IT operations of our organization. This role is ideal for someone with strong technical know-how excellent problem-solving abilities and a passion for delivering reliable IT solutions in a dynamic international environment.

The successful candidate will provide L1/L2 line support and as an escalation point within the Development and Service Desk team providing advanced technical support and ensuring smooth IT operations across the organization. The role requires deep technical knowledge in Microsoft 365 Azure AD and Intune Virtualization SharePoint Admin alongside strong problem-solving and communication skills.

The successful candidate will ensure the efficient functioning of applications systems and provide first/second line support to end-users. This role acts as the bridge between users IT staff and external vendors to maintain upgrade and manage software and networks.

• Support end users and act as the first point of contact for IT queries
• Provide technical support to users for hardware software and network issues.
• Utilize remote support tools and IT resources to resolve incidents and fulfil service requests; document solutions and contribute to knowledge base articles.
• Maintain and monitor IT systems networks and infrastructure to ensure optimal performance.
• Liaise with vendors and service providers to resolve technical issues.
• Maintain documentation for IT policies procedures and system configurations.
• Taking ownership of escalated service desk tickets and driving issues to resolution.
• Diagnose and resolve complex hardware and software issues for a diverse employee base.
• Train business users on IT systems tools and security protocols as needed.
• Work independently with minimal supervision managing priorities and tasks effectively while maintaining clear and timely communication with global teams.
• Execute project tasks using available resources including operational IT tasks for applications owned by other IT teams.
• Demonstrate and drive a customer-focused approach in all communications with internal customers.

Education & Experience:

• Bachelors degree in Information Technology Computer Science or a related field (or equivalent experience).
• 4 years of experience in IT support or a similar role.
• Proven knowledge of service desk ticketing SLAs and ITIL processes.
• Strong knowledge of Microsoft 365 Azure Intune Windows Server PowerShell
• Strong experience with Jira & Confluence for ticketing and documentation.
• Proficiency in MS Office systems.
• Familiarity with SaaS (Software as a Service) concepts.
• Excellent troubleshooting communication and time-management skills
• Infrastructure management experience
• Experience with Windows networking protocols and cloud services (e.g. Microsoft 365 Azure Microsoft).
• Experience in both cloud and hosted infrastructure
• Excellent written and verbal communication skills necessary for effective cross-functional support.
• Proven experience providing remote support.

Technical Skills:

• Knowledge of IT systems hardware software and network troubleshooting.
• Familiarity with Active Directory Office 365 VPNs and remote support tools.
• Understanding of cybersecurity principles and data privacy regulations (e.g. GDPR).

Soft Skills:

• Strong organizational and multitasking skills.
• Problem-solving mindset with attention to detail.
• Excellent communication and interpersonal abilities.
• Be self-motivated and able to work alone as well as part of a team.
• Ability to work independently and in a team-oriented environment.
• Strong analytical and organizational skills with excellent attention to detail.
• Effective time management skills with an ability to manage priorities is a must.
• Willingness and accountability to learn develop and evolve within a global IT department.

Desirable Qualifications:

• Relevant certifications (e.g. CompTIA A Network ITIL Microsoft Certified Azure).
• Experience with help desk or ticketing systems (e.g. Jira Service Now).

Euronext Values

Unity

We respect and value the people we work with

We are unified through a common purpose

We embrace diversity and strive for inclusion

Integrity

We value transparency communicate honestly and share information openly

We act with integrity in everything we do

We dont hide our mistakes and we learn from them

Agility

We act with a sense of urgency and decisiveness

We are adaptable responsive and embrace change

We take smart risks

Energy

We are positively driven to make a difference and challenge the status quo

We focus on and encourage personal leadership

We motivate each other with our ambition

Accountability

We deliver maximum value to our customers and stakeholders

We take ownership and are accountable for the outcome

We reward and celebrate performance

We are proud to be an equal opportunity employer. We do not discriminate against individuals on the basis of race gender age citizenship religion sexual orientation gender identity or expression disability or any other legally protected factor. We value the unique talents of all our people who come from diverse backgrounds with different personal experiences and points of view and we are committed to providing an environment of mutual respect.

Additional Information

This job description is only describing the main activities within a certain role and is not exhaustive. It does not prevent to add more tasks projects.