Global Critical Infrastructure Program Lead

Position Title: Global Critical Infrastructure Program Lead

Location - Hybrid: Dallas or Ashburn

Your roleThe Global Critical Infrastructure Program Leadis a leadership role responsible for developing governing and executing global programs that ensure consistent efficient and reliable management of critical infrastructure across the companys data center portfolio. This role oversees global strategy and standardization for global Critical Asset Management Space Management and all associated naming conventions policies playbooks and documentation frameworks.

The leader will partner closely with global and regional operations engineering and technical leadership teams to align practices drive operational excellence and advance enterprise-wide maturity in infrastructure and data management.

What youll do

Program Leadership & Governance

• Lead the global strategy governance and execution for:

  • Critical Infrastructure Management including data governance for electrical mechanical and other critical infrastructure systems

  • Support Space Management with a strong focus on:

    • Mapping and associating critical infrastructure equipment to the specific white spaces they support

    • Documenting customer associations and dependencies for all associated equipment

    • Ensuring accurate relationships between equipment and customer spaces across the global portfolio

• Establish partnerships with regional leads for these programs across all regions.

Standards Documentation & Frameworks

• Develop and maintain global standards and reporting including:

  • Naming conventions for critical assets and supporting systems

  • Critical asset data accuracy and governance policies

  • KPIs and SLAs associated with these workstreams

• Author maintain and govern playbooks operational protocols and all technical documentation required for standardized global execution.

Global Alignment & Cross-Functional Partnership

• Partner with global and regional operations engineering and facilities leadership to ensure:

  • Shared standards consistent data models and aligned terminology

  • Uniform execution and compliance across the global data center portfolio

  • Cross-regional adoption of improvements best practices and process enhancements

• Act as the central point of coordination for global critical infrastructure management alignment.

Operational Excellence & Continuous Improvement

• Define and track KPIs related to critical asset data quality and space utilization.

• Lead global reviews and internal audits to ensure compliance with standards documentation quality and data accuracy expectations.

• Identify optimization opportunities to increase reliability sustainability utilization efficiency and operational effectiveness.

• Establish global processes for capturing lessons learned implementing process corrections and driving iterative improvements.

Team Leadership

• Lead and mentor a globally distributed team responsible for supporting and executing all related workstreams.

• Build capability and develop long-term roadmaps for the global infrastructure management organization.

What youll need

• 10 years of experience in data center operations critical facilities management or relevant engineering disciplines.

• Demonstrated expertise in energy efficiency programs critical infrastructure management and/or space management supporting missioncritical environments.

• Strong technical understanding of electrical mechanical and facility systems in data center environments.

• Proven experience developing global standards policies or playbooks for multi-site technical operations.

• Excellent communication and collaboration skills with the ability to influence across global and regional teams.

• Experience managing distributed teams and driving alignment across geographically diverse organizations.

Preferred Qualifications

• Bachelors or Masters degree in Engineering Facilities Management Technical Operations or a related field.

• Experience with CMMS DCIM asset management or capacity planning tools.

• Background in developing enterprise documentation and data governance standards.

• Lean Six Sigma or similar process improvement certifications.

• Experience in sustainability or energy optimization programs within mission-critical environments.

A bit about us

Digital Realty brings companies and data together by delivering the full spectrum of data center colocation and interconnection solutions. PlatformDIGITAL the companys global data center platform provides customers with a secure data meeting place and a proven Pervasive Datacenter Architecture (PDx) solution methodology for powering innovation and efficiently managing Data Gravity challenges. Digital Realty gives its customers access to the connected data communities that matter to them with a global data center footprint of 300 facilities in 50 metros across 25 countries on six continents.

To learn more about Digital Realty please visit or follow us on LinkedIn and Twitter.

A bit about our team

Our Operations team keeps our customers infrastructure running safely and securely. We get plenty of opportunities to take on a variety of tasks and develop our technical skills. From overseeing electrical power to cooling and fire suppression systems our team plays a vital role in making sure everything in our data centers operates as it should.

What we can offer you

Our rapidly evolving business sector offers the opportunity to be part of a courageous and passionate team who work together to understand and meet the changing needs of our global customers.

Join us and youll be part of a supportive and inclusive environment where you can bring your whole self to work. As part of our team youll get to work with people from different business areas challenge the way we do things and put your ideas into action. Well also give you plenty of development opportunities so you can build a rewarding and successful career with us.

Apply today take charge of your career and grow your talents with us.

Health and Safety

Safety isnt just a priority here at Digital; its critical to everything we do. Safeguarding lives protecting assets and securing data arent just ideals - theyre essential pillars of our commitment to excellence for our people our partners and our customers. We have a culture of care where every member of Team Digital embraces a relentless pursuit of working safely across Digital Realty. Together we are Safely Powering Progress.

Our Compensation Philosophy

Digital Realty offers its employees a highly competitive compensation package excellent benefits and an environment that recognizes and rewards your contributions. Central to our compensation philosophy is rewarding our employees for achieving the values and objectives aligned to the companys overall goals and values.