Customer Impact Enablement Manager

Multiverse is the upskilling platform for AI and Tech adoption.

We have partnered with 1500 companies to deliver a new kind of learning thats transforming todays workforce.

Our upskilling apprenticeships are designed for people of any age and career stage to build critical AI data and tech skills. Our learners have driven $2bn ROI for their employers using the skills theyve learned to improve productivity and measurable performance.

In June 2022 we announced a $220 million Series D funding round co-led by StepStone Group Lightspeed Venture Partners and General Catalyst. With a post-money valuation of $1.7bn the round makes us the UKs first EdTech unicorn.

But we arent stopping there. With a strong operational footprint and 800 employees we have ambitious plans to continue scaling. Were building a world where tech skills unlock peoples potential and output.

Join Multiverse and power our mission to equip the workforce to win in the AI era.

Sales Enablement at Multiverse

The Sales Enablement team underpins our Go-to-Market efforts across Sales Customer Impact and Partnerships. We ensure our team members are equipped to thrive in their roles through effective onboarding ramp and continuous upskilling across our playbooks.

Rolling up into the Chief Revenue Officer we partner closely with senior GTM leaders to map out organisational priorities and align enablement solutions to accelerate success.

As well as delivering an industry-leading training offering our team is one of the most AI-native across the business. We bring deep enablement expertise garnered from top-tier companies and are now on the front foot bolstering that through building AI products to help team members access the knowledge and practice they need at the exact moment they need it.

If you want to learn hyper-growth GTM enablement and AI we believe we have an unmatched offering for outstanding candidates.

Customer Impact Enablement Manager

The Customer Impact Enablement Manager will partner with leadership to implement and iterate our Customer Impact this role you will be attached to key priorities for the GTM organisation and own the delivery of enablement solutions to accelerate progress.

You will be seen as a go-to person for execution support and skill development leading training sessions and business change projects in equal measure. You will take responsibility for ensuring effective new hire onboarding continuous knowledge and skill development and managing cross-functional projects to improve overall productivity and efficiency.

The successful candidate will be a trusted and credible stakeholder to both executive leadership and across our Customer Impact org. Therefore we expect that someone will thrive in this role if they:

• Have a track record as a high-performing IC or leader in a hypergrowth Customer Success organisation.

• Can project manage through effective discovery scoping building and delivery of enablement programming aligned to organisational priorities.

• Can build senior and executive-level relationships through trust and competency

• Can elevate their thinking from what does great look like to whats the best way for somebody to learn and apply what great looks like

• Want to be part of a team where AI exploration is a default ingredient in every project

You do not need to have worked in Sales Enablement before to be considered for this role. Domain expertise skills and character are the most important ingredients.

Benefits

• Time off - 27 days holiday plus 5 additional days off: 1 life event day 2 volunteer days 2 company-wide wellbeing days (M-Powered Weekend) and 8 bank holidays per year

• Health & Wellness- private medical Insurance with Bupa a medical cashback scheme life insurance gym membership & wellness resources through Wellhub and access to Spill - all in one mental health support

• Hybrid work offering - for most roles we collaborate in the office three days per week with the exception of Coaches and Instructors who collaborate in the office once a month

• Work-from-anywhere scheme - youll have the opportunity to work from anywhere up to 10 days per year

• Space to connect: Beyond the desk we make time for weekly catch-ups seasonal celebrations and have a kitchen thats always stocked!

Our Commitment to Diversity Equity and Inclusion

Were an equal opportunities employer. And proud of it. Every applicant and employee is afforded the same opportunities regardless of race colour ancestry religion sex national origin sexual orientation age citizenship marital status disability gender gender identity or expression or veteran status. This will never change. Read our Equality Diversity & Inclusion policy here.

Our Commitment to Safeguarding

Multiverse is committed to safeguarding and promoting the welfare of our learners. We expect all employees to share this commitment and adhere to our Safeguarding Policy our Prevent Policy and all other Multiverse company policies. Successful applicants will be required to undertake at least a Basic check via the Disclosure Barring Service (DBS).

For roles that will involve a Regulated Activity successful applicants must also undergo an Enhanced DBS check including a Childrens Barred List check and a Prohibition Order check. Roles involving Regulated Activity may interact with vulnerable groups therefore are exempt from the Rehabilitation of Offenders Act 1974 meaning applicants are required to declare any convictions cautions reprimands and final warnings.

Providing false information is an offence and could result in the application being rejected or summary dismissal if the applicant has been selected and possible referral to the police and the DBS.

Required Experience:

Manager