Field Service Technician

Expect more. Connect more. Be more at Diebold Nixdorf. Our teams automate digitize and transform the way more than 75 million people around the globe bank and shop in this hyper-connected consumer-centric world. Join us in connecting people to commerce in this vital rewarding role.

Description

Installs debugs and provides technical maintenance for product and component hardware and software mainly on customer premises. Provides scheduled inspection cleaning and other services and performs minor product repairs within an assigned territory. Inspects products for correct operation and resolves noted issues and / or escalates according to established procedure. Schedules services completes all required paperwork and works with customers to ensure satisfaction with service delivery and understanding of product functionality.

Responsibilities

• Installs debugs and provides technical maintenance for ATMs retail and other equipment within an assigned customer and / or product area.
• Performs all incident handling preventive maintenance IMAC / R and customer training duties as follows: Incident Handling: Utilizes diagnostic tools to perform troubleshooting via detailed analysis of hardware and software failures.
• Performs hardware repairs on a component level.
• Cleans and adjusts mechanical components.
• Configures and installs applicable software.
• Preventive Maintenance: Performs routine checks according to documented procedures.
• Refills consumables as directed.
• IMAC/R: Installs moves adds changes and removes hardware and software products.
• Customer Training: Instructs and trains customers on usage and operation of installed hardware and software.
• Also performs the following: Process Tasks: Receives incident briefing sand orders from the dispatch function.
• Updates the dispatch function on all unforeseen issues.
• Provides detailed briefings on all performed activities.
• Proactively informs customers about status progress and outcomes.
• Continuous Process Improvement: Observes technical or process problems informing manager / other relevant personnel and offering improvement recommendations.
• Actively uses corporate tools and processes for knowledge sharing and information gathering.

Qualifications

• Education or equivalent work experience required.
• Minimum of 2-4 years of relevant experience or equivalent combination of education and experience in Field Service.
• Good written and verbal communication skills.
• Drivers license and driving record that satisfies DNs fleet requirements.

More about us

We have 23 000 great colleagues in 130 countries around the world creating technologies of the future together.

Supportive company culture combined with internal training and technological facilities creates ideal conditions for professional development of each employee meaningful and responsible work focused on the daily needs of our customers and last but not least opportunity to balance personal and professional life.

*Diebold Nixdorf is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race religion color national origin gender sexual orientation gender identity age marital status veteran status or disability status.*

** To all recruitment agencies: Diebold Nixdorf does not accept agency resumes. Please do not forward resumes to our jobs alias Diebold Nixdorf employees or any other organization location. Diebold Nixdorf is not responsible for any fees related to unsolicited resumes.**

We are a global company operating in multiple locations and entities. As we are keen to find the best solution for our candidates several legal entities might be applicable for a Job offer. A List of our operating entities can be found here - Experience:

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