Quality Control Analyst

At the State of Ohio we take care of the team that cares for Ohioans. We provide a variety of quality competitive benefits to eligible full-time and part-time employees*. For a list of all the State of Ohio Benefits visit ourTotal Rewards website! Our benefits package includes:

• Medical Coverage
• Free Dental Vision and Basic Life Insurance premiums after completion of eligibility period
• Paid time off including vacation personal sick leave and 11 paid holidays per year
• Childbirth Adoption and Foster Care leave
• Education and Development Opportunities (Employee Development Funds Public Service Loan Forgiveness and more)
• Public Retirement Systems (such as OPERS STRS SERS and HPRS)&Optional Deferred Compensation (Ohio Deferred Compensation)

*Benefits eligibility is dependent on a number of factors. The Agency Contact listed above will be able to provide specific benefits information for this position.

Office of Family Assistance

The Office of Family Assistance (OFA) provides operational technical assistance and training support for safety net programs that assist low-income Ohioans. It manages public assistance programs like Ohio Works First (OWF) Supplemental Nutrition Assistance Program (SNAP) Commodity Supplemental Food Program (CSFP) and the Emergency Food Assistance Program (TEFAP). OFA also develops policies for county agencies administers the Ohio Benefits online system and supports employment and training initiatives to help Ohioans achieve economic stability. Learn more about the office by visiting the ODJFS OFA webpage.

What You Will Do

The Supplemental Nutrition Assistance Program (SNAP) helps low-income individuals purchase nutritious food. This office reviews SNAP cases to ensure they are processed accurately and on this role you will evaluate the work of county caseworkers to confirm that decisions on SNAP cases comply with all applicable regulations.

Job Duties

• Review food assistance budgets
• Research food assistance policy
• Manage and coordinate your schedule
• Travel to counties to interview clients
• Review screens in the Ohio Benefits eligibility system
• Send contact letters to clients
• Complete interviews with clients
• Complete cases in the Federal System
• Upload materials and verifications for each review

Challenges

• Maintaining a timeliness and accuracy rate of at least 88% on each review
• Managing and implementing policy updates
• Independently managing multiple assignments with overlapping due dates

Schedule: Full-time

Hours: Standard workdays are Monday through Friday. Hours are between 7:00 a.m. and 6:00 p.m.

Location: This position will be headquartered at the Rhodes State Office Tower 30 East Broad Street Columbus OH 43215

Travel: Requires traveling 5-6 times per month. ODJFS Fleet vehicles are available for travel order to operate a state vehicle you must have a valid drivers license.

PN(s):

ADA Notice

If you require an accommodation based on a disability for any step of the selection process please contact

Selection Priority Notice OCSEA

Current employees of ODJFS in the OCSEA union have selection rights before all other applicants. Applications from all other candidates will only be considered if an internal OCSEA applicant is not selected for this position.

Background check information

The final candidate selected for this position will be required to undergo a criminal background check. Some positions may require drug testing and/or fingerprinting. Criminal convictions do not necessarily disqualify candidates from consideration.

The State of Ohio is a drug-free workplace which prohibits the use of marijuana (recreational marijuana/non-medical cannabis). Please note this position may be subject to additional restrictions pursuant to the State of Ohio Drug-Free Workplace Policy (HR-39) and as outlined in the posting.

Who We Are

The Ohio Department of Job and Family Services (ODJFS) supports Ohioans and their families through the following programs:

• Cash and Food Assistance
• Employment Services and Workforce Development
• Unemployment Insurance
• Adult Protective Services
• Child Support

Public service is an honorable way to serve the community in a hands-on dedicated way. You can make a difference in someones world!

Guiding Principles

• We will be a leader in customer satisfaction.
• We will have a reputation that attracts and retains talented diverse and dedicated employees.
• We get better at what we do every day.

Ohio is a Disability Inclusion State and strives to be a model employer of individuals with disabilities. The State of Ohio is committed to providing access and inclusion and reasonable accommodation in its services activities programs and employment opportunities in accordance with the Americans with Disabilities Act (ADA) and other applicable laws.

The ideal candidate at minimum must have the following:

Option 1:

• 36 months experience as a public assistance caseworker with experience in all categories of public assistance;

AND

• 3 months experience training or 3 months experience in technical writing;

AND

• 3 months experience training or 3 months experience in mainframe databases;

AND

• Valid Ohio drivers license.

Or Option 2:

• Completion of undergraduate core coursework in social &/or behavioral science;

AND

• 12 months training or 12 months experience in public assistance regulations & policies relative to all public assistance programs;

AND

• 3 months experience training or 3 months experience in technical writing;

AND

• 3 months experience training or 3 months experience in mainframe databases;

AND

• Valid Ohio drivers license.

Or Option 3:

• Equivalent of minimum class qualifications for employment noted above.

When completing the different sections of this application be sure to clearly describe how you meet the minimum qualifications outlined in this job posting. We cannot give you credit for your Work Experience and Education & Certifications if you do not provide that information in your online application. Information in attached resumes or cover letters must be entered into your application in the appropriate Work Experience or Education & Certification sections to be considered.

Pay Information

This position is in the State of Ohios OCSEA Pay Schedule Pay Range 32. Unless required by legislation or union contract starting salary will be the minimum salary of that pay range (step 1 currently $30.55 per hour). These ranges provide a standardized pathway for pay increases. With continued employment new hires move to the next step in the range after 6 months and annually thereafter. Cost of Living Adjustments increase wages in these ranges each fiscal year. The current step progression wages are in the table below.