Microsoft Exchange Support Analyst

Sofia - Bulgaria

Monthly Salary: Not Disclosed

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

About Akkodis:

Akkodis is a global digital engineering consulting company that enables companies to advance in their digital transformation. Our 50000 tech experts across 30 countries combine best-in-class technologies and cross industry knowledge to drive purposeful innovation for a more sustainable tomorrow.

We have over 20 years of experience in Bulgaria delivering cutting-edge solutions in the IT Software Cloud and Digital fields. Now we are looking for a Microsoft Exchange Support Analyst to join our team!

Position Highlights

Provide second-level support and administration for Microsoft Exchange and Office 365 messaging services ensuring stability security and timely resolution of incidents.

Support the companys messaging environment in alignment with LDC standards and procedures.

Main responsibilities:

Provide day-to-day operational support for MS365 Exchange Online.
Troubleshoot and resolve incidents and service requests escalated from Level 1 via ServiceNow.
Manage user mailboxes shared mailboxes room resources and distribution lists.
Assist with basic configuration and maintenance tasks for messaging systems;
Monitor system health and escalate complex issues to Level 3 or engineering teams.
Maintain accurate documentation of processes and solutions.
Assist with MS License allocations when required
Support other messaging administrators and act as a liaison to Service Desk Leads.
Ensure compliance with established duties and procedures.
Adhere to project-planned dates and SLA timelines for incident resolution

Main requirements:

Minimum 35 years of working experience in managing/troubleshooting Microsoft Exchange Online.
Experience using PowerShell for routine Exchange administration.
Familiarity with Active Directory and Azure integration.
Ability to troubleshoot messaging components (Shared Mailboxes Delegation SMTP OWA).
ServiceNow - preferrable
MCSA: Office 365 Certification nice to have
MCSE: Messaging Certification - nice to have
A bachelors or masters degree in computer science information systems or a related field is a plus.

What we offer:

Competitive remuneration package
Referral bonus program
24 days annual paid leave
Additional health insurance (outpatient & hospital medical care dental care coverage of dioptric glasses and more)
Free Psychological Counselling via Green Line and on the spot
Newborn or newly adopted child bonus
Food vouchers - 76.70 EUR/month
Upskilling & reskilling training programs and e-learning hub
Recognition awards
Sports cards (partially covered by the employer) and company sports initiatives
Special company discounts
Various social and charity initiatives

United by our passion for talent and technology we look at the world differently.
The future wont wait its time to make incredible happen. Are you ready

Required Experience:

About Akkodis:Akkodis is a global digital engineering consulting company that enables companies to advance in their digital transformation. Our 50000 tech experts across 30 countries combine best-in-class technologies and cross industry knowledge to drive purposeful innovation for a more sustainable...