JR Dealer Liaison
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Job Location:
Monthly Salary:
Experience Required:
Posted on:
10 hours ago
Vacancies:
1 Vacancy
Job Summary
Job Summary
The JR Dealership Representative serves as the primary point of
contact between the collision repair facility and the dealership or
referral location. This role supports the Estimator in processing
repair files communicating with customers insurance companies
and vendors and managing assigned accounts billing and
reconciliation. Regular dealership rotation including Saturdays is
required.
Essential Duties and Responsibilities
Essential Duties and Responsibilities
Customer Interaction & Front Desk Support
Answer and assist with incoming phone calls.
Greet customers and gather necessary information.
Explain all shop policies and procedures.
Discuss payment policies and obtain required signatures:
o Tear-down authorization
o Repair authorization
o Shop policy acknowledgment
Determine rental car needs and assist with arrangements.
o Confirm daily rental rates and coverage period.
Keep customers informed of vehicle status throughout the
repair process.
o Provide updates whenever there is a change to the
original estimate.
o Document all customer and insurance communications
in the system.
Vehicle Intake & Inspection
Inspect vehicles and complete prior damage reports.
Ensure all photos are uploaded into the system.
Recommend additional repairs based on inspection findings.
Advise customers to remove all valuable personal items from
the vehicle.
Explain:
o Extent of damage
o Repair process and methodology
o Estimated repair timeline
Inform customers that final delivery dates depend on:
o Insurance approval
o Parts availability and estimated arrival times
Encourage customers to contact their insurance company to
help speed up the process.
Insurance & File Processing
Contact insurance companies to:
o Notify them of vehicle location
o Confirm coverage
o Request vehicle inspection
Assist the Estimator in prepping repair files.
Maintain accurate records of all communications and
transactions.
Administrative & Operational Support
Assist with filing according to shop procedures.
Perform general clerical and customer service duties
including:
o Answering phones
o Checking in customers
o Collecting payments
o Maintaining receipts
Provide direct support to the SR Dealership Liaison.
Learn to decode and write basic estimates.
Dealership & Shop Support Tasks
Rotate through assigned dealerships (including Saturdays).
Convert sales opportunities from dealership drive-ins.
Take photos of vehicle damage.
Arrange vehicle towing when necessary.
Move vehicles as required.
Requirements
Qualifications
Minimum Qualifications
High school diploma or equivalent.
3 years of customer service or related experience.
Excellent communication and interpersonal skills.
Valid drivers license with a clean driving record.
Strong problem-solving and conflict-resolution abilities.
Ability to work independently and as part of a team.
Proficiency in Microsoft Office and relevant software.
Preferred Qualifications
Associates or Bachelors degree in a related field.
Automotive industry experience.
Body shop experience.
Bilingual.
Benefits
Benefits
Competitive salary with performance-based incentives.
Health dental and vision insurance.
Paid time off and holidays.
Retirement plan options.
Opportunities for growth and advancement.
Required Skills:
Qualifications Minimum Qualifications High school diploma or equivalent. 3 years of customer service or related experience. Excellent communication and interpersonal skills. Valid drivers license with a clean driving record. Strong problem-solving and conflict-resolution abilities. Ability to work independently and as part of a team. Proficiency in Microsoft Office and relevant software. Preferred Qualifications Associates or Bachelors degree in a related field. Automotive industry experience. Body shop experience. Bilingual.
Company Industry
IT Services and IT Consulting
Key Skills
- Sales Experience
- Apple Numbers
- Door-to-Door Experience
- OEM
- Dealership Experience
- Predictive Analytics
- Math
- Regulatory Reporting
- Auto Service Management
- CRM Software
- negotiation
- Contracts
