Customer Success Manager DACH Growing Impact Scale Up

Join us in building safe and sustainable supply chains

Were looking for a socially driven Customer Success professional who lovesbuilding strong trust-based relationships and becoming a true advisor to customers in the DACH region. You take ownership of your portfolio thrive in a fast-paced scale-up environment and are motivated by delivering real customer outcomes that drive retention and revenue growth. With energy accountability and a customer-first mindset you turn engagement into long-term partnerships

Making the global food supply chain more sustainable is one of the biggest challenges of our time. Agriplace is a fast-growing software company based in Amsterdam committed to the transition towards safe and sustainable supply chains.

We do this by developing solutions for the entire agri-food supply chain. We provide buyers and producers of agricultural products with insight into sustainability and food safety requirements enabling them to meet market standards in a simple and efficient way.

About the role

As Customer Success Manager DACH you are responsible for the success of approximately 50 customers in the food and beverage industrywithin the DACH region. You help them gain insight into their supply chains and support them in building more socially and environmentally sustainable food supply chains using the Agriplace platform.

You will be part of a six-person Customer Success team working closely together and collaborate daily with our two-person Support teamto ensure customers receive timely and effective assistance. By building strong relationships providing proactive guidance and helping customers achieve tangible outcomes you contribute directly to customer retention and sustainable company growth.

Your responsibilities

Customer relationship management
You build strong trust-based relationships with your customers. You are their main point of contact and actively think along with them.

Onboarding & adoption
You guide new customers through a structured onboarding process and ensure they learn how to effectively use the core features of our platform.

Renewals & expansion
You manage contract renewals and work together with Sales to identify upsell or cross-sell opportunities.

Voice of the customer
You represent customer interests internally and share feedback in a structured way with Product Support and Management teams.

Process improvement
You contribute ideas on how to improve internal processes onboarding playbooks and customer touchpoints.

Cross-team collaboration
You work closely with Sales Product and Support to ensure smooth handovers and a consistent customer journey.

Proactive support
You monitor customer usage and satisfaction (e.g. usage data NPS support requests) and take action when risks or bottlenecks arise.

Business reviews
You plan and lead periodic customer conversations (such as QBRs) to review progress platform usage and improvement opportunities.

Why Agriplace

Make an impact
Contribute to a meaningful mission and help create safe and sustainable food supply chains.

Growth opportunities
Grow with a fast-growing company and develop your career alongside it.

Driven and warm team
Become part of an innovative work environment with team events and collaborative initiatives.

Inclusive culture
We value diversity and create an environment where everyone can develop and thrive.

Flexible working options
You can work from our Amsterdam office or partially remotely.

Diversity & inclusion at Agriplace

We believe in the power of different perspectives and are committed to an inclusive workplace. Regardless of your background identity or beliefs you are welcome at Agriplace.

Join our mission

Are you excited about the opportunity to make an impact in the agri-food sector and grow with a forward-thinking company

Wed love to hear from you.

What were looking for

• 13 years of experience in a customer-facing role such as Customer Success or Account Management preferably in a SaaS environment

• Strong communication skills in German (native or fluent) and English

• Comfortable learning new tools and explaining product value to customers

• Experience with B2B SaaS solutions is a plus

• Familiarity with tools such as HubSpot Gainsight ChurnZero or similar is a plus

• Fluency in French or Italian is a strong plus

• You work in a structured way are proactive and able to manage priorities effectively