BPO Customer Service Representative Eastwood Quezon City

Quezon City - Philippines

Monthly Salary: Not Disclosed

Posted on: 3 days ago

Vacancies: 1 Vacancy

Job Summary

Req ID:352080

With people at the heart of our success NTT DATA is committed to attracting and growing the best talent and providing an environment where everyone feels they can belong and their contribution matters. Its our belief in the possibility that drives us but its our people that make it happen. At NTT DATA what you do matters.

A Career at NTT DATA Means:

Having ongoing opportunities to GROW your career- we offer barrier-free learning with multiple self-learning tools available.
Being part of a global organization where you can BELONG - in an inclusive working environment where you are free to be your best self. Were committed to building a people-focused environment where you can shine no matter who you are.
Belonging to a team where you can make a DIFFERENCE - to your clients colleagues and communities. Your ideas are embraced impactful and keep us agile.
Being part of a globalPIONEER where you gain exposure to our Fortune 500 clients and world-leading global technology partners and work with a network of over 40000 smart and diverse colleagues across 57 countries delivering services in over 200 countries.

What else does NTT DATA Offer Were glad you asked!

HMO Benefits
Employee Assistance Program
Paid Vacation Leaves (VLs) and Sick Leaves (SLs)
Yearly Appraisal
Career Growth Opportunities
Rewards and Recognition programs
Referral Incentives
Internal career advancement opportunities

Position Overview:

As a Customer Service Representative you will be responsible to provide telephonic support to Shareholders their representatives and the investment community. Our Customer Service Representatives will ensure all activities including those that contribute to the satisfaction of customers are met.

Position: Customer Service Representative
Location:On Site (Eastwood Cyberpark Quezon City)
Salary: PHP/Month (Depending on experience)
Hours of Work:Monday Sunday 7pm- 12pm Manila Time (rotating shift hours apply)

Responsibilities:

Manage inbound customer calls regarding standard credit card inquiries transactions account maintenance and Tier 1 online support
Respond to customer inquiries in a pleasant courteous professional and well-informed manner
In conjunction with on-screen customer information identify customer needs through customer contact while simultaneously reading/updating customer information on the system
Analyze information presented by the customer and action next steps accordingly based on the nature of the inquiry
Adhere to established escalation procedures when mitigating complaints/escalations on the first contact
Remain current on program information and business initiatives as well as corporate products and processes
Achieve quality service by accurately assessing and responding to customer needs using sound judgment and flexibility when recommending appropriate options/solutions
Fulfill customer brand expectations in a manner that complies with policies practices and procedures
Accurately complete appropriate documentation for each transaction
End each call by completing all required activity in order to fulfill customer requests

Requirements:

Minimum 1 year experience in BPO Industry.
Experience with Financial account in BPO Industry is an advantage but not required.
Strong and developed communication skills.
Excellent command of English and professional telephone manner and literacy required.
Demonstrated ability to exercise appropriate analytical and judgment skills required in dealing with moderately complex procedures and situations when dealing with customers.
Must be willing to be trained and work on site.
Must have flexibility and willingness to move between various shifts available to work in a 24/7 Environment
Working knowledge of PCs and strong keyboarding skills.
Demonstrated ability to implement change efforts.
Positive attitude and demonstrated ability to get along with others.
Amenable to work in Eastwood Libis Quezon City.

Inclusion. Belonging.

Unleashing the power of being unique.

At NTT DATA what you do matters. Because here YOU can.

Required Experience:

Unclear Seniority

Req ID:352080With people at the heart of our success NTT DATA is committed to attracting and growing the best talent and providing an environment where everyone feels they can belong and their contribution matters. Its our belief in the possibility that drives us but its our people that make it happ...