Medical Support Intern Working Student

For this role we will only consider candidates who are currently based in the Netherlands.

About SkinVision:

Skin cancer is a growing global concern with 1 in 5 people at risk yet only 3% of high-risk populations are known to health authorities. At SkinVision were on a noble mission: to save the lives of 250000 people within the next decade by revolutionizing skin care management. Our cutting-edge technology empowers users to take control of their skin health allowing for early detection of skin cancer signs from anywhere anytime.

Medical Support at SkinVision:

The Medical Support Intern / Working Student supports the safe high-quality operation of the SkinVision service by combining patient engagement medical quality support and vigilance execution.

This role engages directly with users when additional follow-up or support is needed particularly in sensitive situations such as suspected or confirmed skin cancer. At the same time the Medical Operations Support Specialist plays a key role in gathering and structuring user feedback to support medical accuracy analyses and in executing required medical vigilance processes in line with regulatory standards.

The role requires a high level of empathy attention to detail and comfort working in a regulated healthcare environment.

What You will Do:

Provide patient engagement support

• Engage with users when follow-up is required including patients who reached out with health outcomes newly diagnosed or high-risk users

• Provide empathetic clear and supportive communication offering emotional support and reassurance where appropriate

• Help users understand next steps in their care journey and navigate follow-up actions

Analyse incoming user health feedback

• Review and analyse incoming user feedback (incl. Histopathology reports) related to SkinVision advice and outcomes reporting results in our systems

• Support medical accuracy analyses by identifying potential false positives and false negative (non-concordant cases)

Support execution of medical vigilance processes

• Prepare required 48-hour 30-day and quarterly vigilance reports

• Follow up with dermatologists internal (regulatory) teams or users to gather missing information for vigilance cases

• Ensure vigilance documentation is accurate complete and compliant with internal quality standards and regulatory requirements

Were looking for a student who loves to combine patient support with administrative teaming support. You are available for at least 16 hours a week divided across 4-5 working days.

Experience

• Experience in patient care (coordination) e.g. as nurse or skin therapist preferably in oncology care dermatology or skin cancer treatment

• Demonstrated ability to handle sensitive patient interactions with empathy and professionalism

• Strong communication skills in English (spoken and written)

• Comfortable working with online collaboration tools and customer support platforms (e.g. Google Workspace Zendesk or similar) including accurate documentation and follow-up

• Familiarity with medical terminology and healthcare processes

• Strong organisational skills and attention to detail

Education

• Currently finishing a university of applied sciences (HBO) degree in skin therapy nursing or other health-related field

Ready to use your skills to make a lasting impact in healthcare Join us and help make advanced skin health accessible to everyone.