Quality Assurance Auditor (Call Center)
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Job Location:
Las Vegas, NV - USA
Hourly Salary:
$ 21 - 28
Posted on:
22 hours ago
Vacancies:
1 Vacancy
Job Summary
Do you take pride in delivering exceptional customer service Are you the kind of person who can spot excellence a mile away Do you believe customer service isnt just a job its an experience
Were on the hunt for a sharp detail-loving Quality Assurance Auditor to help us keep our Client Service Center performing at its absolute best!
What youll be doing...
As a Quality Assurance Auditor in our Las Vegas office the main focus will be to monitor evaluate and assist with calls to our contact center. This includes both external customer calls as well as internal departmental inquiries. You will provide feedback for the CSRs and collaborate with trainers and leaders in maintaining uniform operating procedures.
As an Auditor you will:
- Deliver exceptional customer service through scheduled reviews/audits
- Drive a high level of associate performance and engagement
- Resolve issues escalated by the CSR Supervisor or other internal departments
- Handle internal calls from CSRs on the Assist Queue line
- Assist in creating/maintaining Standard Operating Procedures on the SharePoint site
- Assist with maintenance of department handbooks and approved policy and procedures
This position is scheduled to work 100% on-site at our Las Vegas NV office.
Who you are...
- Educated. Bachelors degree or equivalent work experience preferred
- Experienced. Supervisory training call auditing and call center experience preferred
- Organized. Able to prioritize work multitask and work independently
- Communicator. Excellent verbal written and people skills
- Technically Savvy. Intermediate level experience in the Microsoft Office suite of tools
Who we are...
Northwest Administrators Inc. is an industry leader in third-party administration of employee benefits. We administer one of the largest multi-employer pension plans in the country along with numerous large health and welfare plans. As part of our team you will benefit from many training and development opportunities and can expect a better-than-market benefits package.
If hired you can expect...
- Hourly rate range of $21.35 - $28.88 per hour (dependent upon experience & qualifications)
- Medical dental (w/orthodontia) vision Rx benefits disability & life insurance
- Optional benefits: health flex spending dependent care assistance & pet insurance
- Generous 401(k) plan with employer base contribution and match
- Paid Vacation (10 days) Sick Leave (10 days) and Holidays (10 days)
- Collaborative team environment
- Work-life balance
Equal Employment Opportunity
NWA is proud to be an Equal Employment Opportunity employer. All employment decisions are based on business needs job requirements and individual qualifications without regard to race color religion national origin sex sexual orientation gender identity or expression age physical or mental disability marital status amnesty veteran status citizenship family medical history or genetic information or any other characteristic protected by local state or federal laws. NWA prohibits any discrimination or harassment based on any of these characteristics.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process to perform essential job functions and to receive other benefits and privileges of employment. Please contact Human Resources at to request accommodation.
Required Experience:
IC
Key Skills
- Laboratory Experience
- Quality Assurance
- FDA Regulations
- ISO 9001
- Quality Audits
- Quality Management
- GLP
- cGMP
- EPA
- QA/QC
- Toxicology Experience
- Aviation Experience
About Company
Northwest Administrators, Inc. (NWA) has been providing employee benefit plan administration and benefit claim processing services to clients throughout the Western United States since 1958. Our primary offices are located in Seattle, Washington; Portland, Oregon; Brisbane and Pasaden ... View more
