Technical & Panel Builders Support Engineer (Jeddah)

Jeddah - Saudi Arabia

Monthly Salary: Not Disclosed

Posted on: 12 hours ago

Vacancies: 1 Vacancy

Job Summary

About Eaton

Eaton is a power management company where we provide energy-efficient solutions that help our customers effectively manage electrical hydraulic and mechanical power more efficiently safely and sustainably. Eaton is dedicated to improving the quality of life and the environment through the use of power management technology and services. Eaton has approximately 96000 employees and sells products to customers in more than 175 countries.

Location: Jeddah Saudi Arabia

We are looking for a Technical & Panel Builders Support Engineer who will assist Eatons Panel Builders customers and internal teams with technical inquiries support product implementation and develop expertise in Eaton solutions through hands-on experience and mentorship. This role emphasizes learning growth and contributing to customer satisfaction while building technical skills.

What youll do:

Provide first-level technical support for Eaton products to Panel Builders.
Assist in troubleshooting basic switchgear software issues and configuration activities with the PBs.
Support panel builder partners in project specification compliance and provide optimal techno-commercial solutions to help optimize the offers.
Participate in training sessions and development programs to enhance PBs technical skills.
Coordinate with team members for onboarding new PB partners and ensuring smooth integration.
Collaborate with team members to resolve customer technical inquiries.
Escalate complex issues to senior engineers or global support teams.
Engage in continuous learning and provide feedback for process improvement.
Support sales team in techno-commercial aspects to help secure projects.
Coordinate with the team to provide end-user and customer support for Eaton solutions.
To have proactive approach strong problem-solving skills and a collaborative mindset to support the technical needs of PBs
Adhere to Eatons safety and quality standards during all activities.

Qualifications:

Bachelors degree in Electrical Engineering Electronics or related field.
8 years in technical support field

Skills:

Understanding of electrical systems and LV switchgear and controgear solutions and Eaton products.
Strong communication willingness to learn and problem-solving mindset.

#LI-SA2

What we offer:

Competitive compensation and benefits package
Challenging projects in dynamic collaborative team
We make your aspirations matter Eaton encourages internal promotion whenever possible
We make your growth matter - We invest in our employees for the long term not just with salary and benefits but with ongoing learning and development opportunities made available through Eaton University
We make your contributions matter - reliability safety efficiency and sustainability are at the core of our dedication to improving peoples lives and the environment through power management technologies.
We make your wellbeing matter We put your health and safety first. Wellness at Eaton is more than a program its about changing the environment by offering the right tools to help empower employees to make that happen

We are committed to ensuring equal employment opportunities for job applicants and employees. Our recruitment processes use balanced selection criteria and avoid unlawful discrimination against applicants on the basis of their age colour disability marital status national origin gender gender identity genetic information race or racial origin religion sexual orientation or any other status protected or required by law.

Required Experience:

About EatonEaton is a power management company where we provide energy-efficient solutions that help our customers effectively manage electrical hydraulic and mechanical power more efficiently safely and sustainably. Eaton is dedicated to improving the quality of life and the environment through the...