Labor Consultant

Career Area:

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar yourejoining a global team who cares not just about the work we do but also about each other. We are the makers problem solvers and future world builders who are creating stronger more sustainable communities. We dontjust talk about progress and innovation here we make it happen with our customers where we work and live. Together we are building a better world so we can all enjoy living in it.

At Caterpillar we work to help our customers build a better world. Without our team of talented bright and driven individuals we wouldnt be the Caterpillar we are today. Now this is your chance to join our team and do work that matters. We want you to help us enable customer success make progress possible around the world and help our communities grow and thrive. We are looking for a dynamic organized self-starter to join our Product Support and Logistics Division as a Labor Consultant in Peoria IL.

OurProduct Support and Logistics Division (PSLD)is one of the most innovative divisions within PSLD as within all of Caterpillar our priority is ourcustomers and helping them build a better world. PSLD is responsible for the worldwide distribution of Cat aftermarket parts integrated logistics and global service to develop and support our global dealer network and customers.

Werecommittedto our customers who build a better world with our products services and solutions. We understand and show the value of why they should always choose us. Were exploring new ideas and opportunities innovatingto discover the breakthroughs necessary for tomorrows growth.

Job Summary:

• We are currently seeking a Labor Consultant to join the Global Service Rebuilds team. You will have the responsibility to lead Labor Time Study projects within Dealerships to capture or validate actual repair times required to perform repair maintain existing labor time data and leverage data analytics for all machines and engines. You will collaborate with internal and external customers such as Product Groups and Industry teams Global Warranty Technical Information Solutions and Rebuilds and Service Option teams.

Additional Info:

• This role is located in Peoria IL and does not offer relocation
• This role is 100% on-site with no opportunity for hybrid or remote schedules
• This role requires up to 25% domestic and international travel

What You Will Do:

• Develop and maintain service labor time strategy for machines and engines
• Collaborate with Product Groups on current and future NPI labor needs
• Coordinate identified machines or engines with dealers to conduct a labor time study within the dealership utilizing dealer technicians for specific repairs or rebuilds
• Format end results of labor time studies for consumption into Caterpillar Labor Estimates dashboard
• Manage and follow corporate policies pertaining to business travel
• Own the ServiceNow process for resolving dealer and internal customer feedback or concerns
• Leverage data analytics to expand coverage for supporting Cat Labor Estimates

What You Have (Required Skills):

• Consulting: Knowledge of techniques roles and responsibilities in providing technical or business guidance to clients both internal and external; ability to apply consulting knowledge appropriately.

• Effective Communications: Understanding of effective communication concepts tools and techniques; ability to effectively transmit receive and accurately interpret ideas information and needs through the application of appropriate communication behaviors.
• Customer Focus: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.
• Strategic Thinking: Knowledge of the importance of big picture thinking and planning; ability to apply organizational acumen and competitiveness to identify and maintain focus on key success factors for the organization.
• Relationship Management: Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients vendors and peers.

What Will Put You Ahead (Preferred Skills):

• Bachelors degree or technical field degree though other qualifications or experience are equally valued (5 years of progressively responsible work experience will be accepted in lieu of a degree)
• Strong mechanical aptitude
• Strong knowledge of Cat machines and engines comprising of systems such as powertrain hydraulic electrical cooling fuel braking steering etc.
• 5 years of experience servicing equipment
• 5 years of Product Support or Dealer Experience
• Understands the Caterpillar machine and engine parts product structure.
• Good understanding of Reuse & Salvage Guidelines.
• Experience leveraging Service Magazine Articles Special Instructions PIPs PSP
• Experience with dealer service data SMCS codes and standard jobs
• Experience with reading and interpreting Caterpillar engineering prints
• Experience with SIS RWA EDS NPR HVC
• Knowledge of Caterpillar Upgrades & Retrofits and how these are marketed with Cat Certified Rebuilds
• Knowledge of Global Warranty and Cat Insurance Services products supporting Cat Certified Rebuilds

What You Will Get:

• Through it all we areone team creating and delivering world-class components and solutions superior to the competition.
• Learn more about theCaterpillar Experience.

Summary Pay Range:

Compensation and benefits offered may vary depending on multiple individualized factors job level market locationjob-related knowledge skills individual performance and experience. Please note that salary is only one component of total compensation at Caterpillar.

Benefits:

Subject to plan eligibility terms and guidelines. This is a summary list of benefits.

• Medical dental and vision benefits*

• Paid time off plan (Vacation Holidays Volunteer etc.)*

• 401(k) savings plans*

• Health Savings Account (HSA)*

• Flexible Spending Accounts (FSAs)*

• Health Lifestyle Programs*

• Employee Assistance Program*

• Voluntary Benefits and Employee Discounts*

• Career Development*

• Incentive bonus*

• Disability benefits

• Life Insurance

• Parental leave

• Adoption benefits

• Tuition Reimbursement

* These benefits also apply to part-time employees

Any offer of employment is conditioned upon the successful completion of a drug screen.

Caterpillar is an Equal Opportunity Employer Including Veterans and Individuals with Disabilities. Qualified applicants of any age are encouraged to apply.

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