Remote Kia Care, Tech Support & Customer Service Representative

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Remote Connect Total Case Specialists Kia Consumer Affairs

We are currently hiring for Remote Connect Total Case Specialists to take inbound calls in our Consumer Affairs department for Kia this role you will handle vehicle-related inquiries provide technical support and resolve complex customer issues with exceptional care.

• Start Date: Monday March 9 2026
• Training Schedule:8:00 am to 5:00 pm EST M - F for 4 weeks on Zoom.
• Production Schedules: Day and mid shifts available! Full-time only.
• Bring-Your-Own-Device (BYOD): You will be required to provide your own compatible computer and equipment for this role as confirmed by passing the Harver system checker process.
• Work-at-Home Position: If hired youll train and work remotely online from your home residence in AL AZ FL GA TN or VA at our virtual contact center.

About the Role

As a Connect Total Case Specialist in Kia Consumer Affairs youll handle a wide range of customer cases related to the modern driving experience - from infotainment troubleshooting and mobile app connectivity to warranty coverage technical support and dealership issues.

While your primary focus is the Kia Connect digital ecosystem including the Kia Owners Portal and vehicle subscription services - you are a versatile advocate prepared to assist with traditional vehicle concerns when needed. Customers may reach out with general technology questions or in stressful situations and your role is to provide calm clear empathetic guidance every time.

Youll act as a trusted liaison between customers dealerships and Kia - ensuring customers receive the help they need and hang up feeling heard valued and confident in their connected technology and ownership experience.

Your Impact

• Elevate the Customer Experience: Deliver empathetic personalized support that strengthens customer satisfaction and long-term loyalty.
• Build Brand Trust: Represent Kia with professionalism and care reinforcing the brands reputation for reliability and service excellence.
• Drive Service Excellence: Facilitate smooth communication between customers dealerships and Kia to ensure timely effective resolutions.
• Empower Customers: Help customers understand their vehicles features warranty coverage and available resources so they feel confident and informed in their ownership experience.

What Youll Do

• Manage a High Volume of Cases: Handle inbound calls and outbound follow-ups to resolving concerns fromtroubleshooting Kia Connect and mobile app integration to navigating warranty coverage repair assistance and service campaigns.
• Be the Customers Voice: Serve as the bridge between customers dealerships Kia and any third party vendors ensuring smooth communication and empathetic solutions.
• De-escalate and Resolve: Listen actively acknowledge concerns and deliver calm personalized support to frustrated callers while focusing on positive lasting resolutions.
• Collaborate for Success: Partner with dealerships Kia and external & internal teams to resolve a range of issues related to in-car technology subscription services warranty coverage and backordered parts.
• Document with Care: Record all case details and customer interactions accurately ensuring timely follow-up and resolution.
• Provide Technical Guidance: Help customers troubleshoot vehicle features such as the Owners Portal Bluetooth infotainment radio and navigation with clear step-by-step support.
• Navigate Digital Tools: Use web-based systems and CRM tools to manage workflows coordinate service requests and track case progress.
• Excel in our Contact Center: Thrive in an independent performance-driven remote environment where reliability empathy and consistent quality service are recognized and rewarded. Connect directly with your teammates peers and leaders while working online using Zoom and Google Chat. Team work and positive attitude required.

What Were Looking For

• Empathy in Action: You listen with care respond with compassion and support customers through stressful situations.
• Case Management & Multi-tasking Mastery: Manage multiple calls dispatch requests and systems efficiently. Able to speak to customers or providers on the phone while typing detailed call notes looking up information and navigating multiple screens. You take ownership of your work prioritize effectively and follow through on every case.
• Strong Communicator: You set clear expectations keep your word and build trust through empathetic two-way communication.
• Problem-Solver & De-escalator: You stay calm under pressure think critically and offer innovative solutions.
• Customer Advocate: You go the extra mile to ensure concerns are fully understood and resolved.
• Computer Proficiency & Technical Support Skills: Skilled at navigating multiple digital tools and CRM software confidently. Able to type at least 45 wpm accurately on a computer keyboard. Youre comfortable troubleshooting infotainment navigation Bluetooth and other vehicle technologies with clear step-by-step guidance.

Position Requirements

• Location: Must currently live in the state of Alabama Arizona Florida Georgia Mississippi Tennessee or Virginia.
• Experience: 1 year of customer service sales or technical support (preferably in a fast-paced contact center). Good tenure demonstrated career progression and prior remote work experience are strong plus.
• Customer Focus: Genuine passion for helping others with proven experience in customer-facing or support roles.
• Technical Skills: Comfortable using Google Workspace (Docs Sheets Slides Gmail) and web-based systems to manage customer and vehicle information.
• Remote Readiness: Thrive in a professional virtual contact center environment collaborating effectively with peers and leaders remotely on the phone through email or chat and on Zoom.
• Flexibility: Availability for all shifts - days evenings or nights and on weekends & holidays or other peak call times as needed to support our customers.
• Background Check: Must pass a criminal background screening.
• Home Office Setup (BYOD): To work with us you will need to provide your own gear. This includes a quiet workspace free from distractions. A compatible personal desktop or laptop computer wired high-speed internet a webcam an active cell phone and a wired headset are all required.

Remote Technology Requirements

To ensure you succeed in this remote role your home setup must be confirmed by passing the Harver System Checker as the next step in the hiring process.

Required Equipment & Specs:

• Computer: Personal desktop or laptop with OS Windows 11 versions 24H2 or 25H2
• Processor: Intel or AMD 2 cores minimum 3.5 GHz (boosted/turbo speed). CPU cannot be more than 5 years old.
• RAM: 8 GB or greater
• Storage: Minimum 20 GB free space
• Webcam
• Wired Headset
• Browser: Google Chrome 23 or Mozilla Firefox 3
• Internet: Secure wired high-speed connection
• Minimum upload: 10 Mbps
• Minimum download: 25 Mbps
• Maximum latency: 80 ms (up to 100 ms)
• Cell Phone: In-service device capable of SMS text messaging and app downloads (used for two-step authentication)
• Security: Device must be password-protected

Not Allowed:

• MacBooks iPads iMacs Chromebooks Surface Pros/Go Samsung Notebooks
• Mobile hotspots Wi-Fi only connections satellite internet USB tethering
• VPN privacy or proxy services
• Personal computers manufactured prior to 2020.
• OS Windows 11 versions 21H2 22H2 and 23H2 are NOT compatible with our software as they are no longer supported by Microsoft

All software must be installed on your physical machine not accessed through hosted PC services. If multiple Agero employees are using the same household network please let us know - additional information may be requested. Access via a public VPN service is strictly prohibited. If you are subscribed to any VPN privacy or proxy services they must be disabled while working.

Before Applying! Please Verify Your OS Version:

Please be aware that as of 11.11.2025 Microsoft has discontinued support for common versions of OS Windows 11. Only supported versions are compatible with our software.

• Check Your Version: To do this press the Windows key R and type winver in the box.
• No Longer Supported: Windows 11 versions 21H2 22H2 and 23H2 are NOT compatible with our software.
• Upgrade if Needed: You must upgrade to Windows 11 version 24H2 or 25H2 to be eligible for this role.

How to Upgrade Your Device to a Supported Version of Windows 11:

• Go to Settings > Windows Update and click Check for Updates then if Windows 11 is offered click Download and Install.
• Or you can download the Windows 11 Installation Assistant from Microsofts official website and follow the on-screen prompts to run the installation.

Upgrades are typically free and can be done in just a few minutes from your device.

Pay and Benefits

We believe in rewarding your work with fair pay great benefits and opportunities to develop and grow your career.

Pay: $16.50 per hour

• Incentives: Opportunity to earn up to 4% bonus based on performance and attendance
• Benefits Package Includes:
• Medical Dental and Vision insurance
• 401(k) with company match
• Paid Time Off
• Tuition Reimbursement
• Complimentary Roadside Assistance
• Employee Assistance & Work/Life Program (EAP)
• Career growth and advancement opportunities

Actual salaries may vary and may be above or below the range presented based on various factors including but not limited to work location experience job related skills and relevant training and education.

Training and Schedules

Your journey begins with industry-leading paid training and hands-on practice providing you with a clear roadmap for long-term success.

Start Date: Monday March 9 2026

• Training Schedule: 8:00am to 5:00 pm EST M - F for 4 weeks
• Production Schedules: Day and mid shifts available. Full-time only.

We are currently hiring for the following schedules:

• 8:30 am to 5:00 pm EST
  • Tuesday and Saturday off
  • Tuesday and Sunday off
  • Wednesday and Saturday off
  • Wednesday and Sunday off
  • Thursday and Saturday off
  • Thursday and Friday off
  • Friday and Saturday off
  • Friday and Sunday off

• 12:00 pm to 9:00 pm EST
  • Tuesday and Saturday off
  • Wednesday and Saturday off
  • Wednesday and Sunday off
  • Thursday and Friday off
  • Friday and Saturday off
  • Friday and Sunday off
  • Saturday and Sunday off

Work-at-Home Position: If hired youll train and work remotely online from your home residence in AL AZ FL GA TN or VA at our virtual contact center environment.

100% Attendance during training is required for success. Your performance will be assessed throughout training and youll also have opportunities for cross-training to expand your skills and advance your career.

The Hiring Process

Our process is transparent and highly conversational because we genuinely want to ensure Agero is the right fit for you too. We want to get to know you your career goals and why you love helping people - not just whats on your resume! Were looking for two-way communicators with strong and natural problem-solving skills whoare eager to learn and grow with us so lets talk and see if were a good match for eachother.

The Step-by-Step Journey:

• Application: Submit your info through our careers page - it only takes a few minutes!
• Tech & Skills Check: Youll immediately get an email to do a basic computer skills test and run a system checker on your device. This only takes 10-mins and ensures both you and your setup are ready for the role.
• Live Video-Interview: If everything looks good youll be invited to a 45-minute chat on Zoom with a Recruiter. This is a relaxed space for us to talk about your experience and for you to ask us anything you want to know.
• Pick Your Shift: If we agree that were a match youll receive a link to browse available training classes and select the production schedule that works best for you.
• Offer BG & Onboarding: Once your start date is confirmed well email your Offer Letter - All offers are contingent on passing a criminal background check. Following youll receive a link to start the onboarding process.

Important Reminders:

• Hiring Remotely In: AL AZ FL GA MS TN and VA
• Last Day to Apply: Friday March 27 2026 at 5:00 pm EST
• Anticipated Start Date: Monday March 9 2026 at 8:00 am EST

We Want to Hear From You!

Apply now and keep an eye on your email for the Harver Assessment link!

If you are driven by a passion for helping others and are committed to going above and beyond to make a positive impact join our Kia Consumer Affairs team to deliver exceptional customer assistance. Enjoy world-class training ongoing support and advancement opportunities. Help customers through complex situations grow your career and make a genuine difference.