Patient Access Rep

Virginia Mason Franciscan Health has a rich history of providing exceptional healthcare dating back to 1891. Building upon a legacy of compassionate care and innovation our organization has evolved over the years through strategic partnerships and integrations to expand our reach and services across the Puget Sound area.

Today as Virginia Mason Franciscan Health we remain deeply committed to healing the whole person body mind and spirit in the communities we serve. This commitment is strengthened by the diverse expertise and shared values brought together through our growth.

Our dedicated providers offer a full spectrum of health care services from routine wellness to complex disease management all grounded in rigorous research and education. Our comprehensive network of 10 hospitals and nearly 300 care sites strategically located across the greater Puget Sound region reflects our ongoing commitment to accessibility and comprehensive care.

We are proud of our pioneering medical advances and numerous awards and accreditations that reflect our dedication to excellence. When you join Virginia Mason Franciscan Health you become part of a team that delivers top-quality professional healthcare in modern well-equipped facilities and contributes to a legacy of service built on collaboration and shared purpose.

As a Patient Access Representative you will manage administrative duties for the patient intake process in our clinic adhering to established guidelines.

Every day you will interact with patients in person and by phone facilitating check-in/out collecting data and payments validating insurance scheduling appointments and processing referrals and authorizations.

To be successful you will demonstrate critical thinking strong customer service and knowledge of insurance billing and medical terminology ensuring a seamless high-quality patient intake experience.

• Registers and/or checks patients in/out.
• Performs patient check-in at the time of visit; records and verifies all demographic insurance and other information (e.g. Workers Comp other third-party liability info); follows established procedures to ensure that all registration guidelines/requirements have been satisfied including ensuring minors guardians have been notified; identifies deficiencies and resolves non-complex issues or escalates to appropriate staff for further action.
• Conducts routine insurance eligibility verifications.
• Copies/scans patient access related hardcopy materials (e.g. ID referrals L&I insurance cards etc.) into correct location in electronic medical record.
• Records non-clinical charges from various sources. This could include entering charges for the completion of forms for Depositions/Attorney Fees for retail fees etc.
• Handles and reconciles payments.

Required

• One year of customer service work experience and

Preferred

• Two years of customer service work experience
• Healthcare or Call Center experience