Senior Frontend Software Engineer (Screen Recording) Platform

Cresta

Not Interested
Bookmark
Report This Job

profile Job Location:

Toronto - Canada

profile Monthly Salary: Not Disclosed
Posted on: Yesterday
Vacancies: 1 Vacancy

Job Summary

Cresta is on a mission to turn every customer conversation into a competitive advantage by unlocking the true potential of the contact center. Our platform combines the best of AI and human intelligence to help contact centers discover customer insights and behavioral best practices automate conversations and inefficient processes and empower every team member to work smarter and faster. Born from the prestigious Stanford AI lab Crestasco-founder and chairman isSebastian Thrun the genius behind Google X Waymo Udacity and more. Our leadership also includes CEOPing Wu the co-founder of Google Contact Center AI and Vertex AI platformand CTO & co-founderTim Shi an early member of Open AI.
Weve assembled a world-class team of AI and ML experts go-to-market leaders and top-tier investors including Andreessen Horowitz Greylock Partners Sequoia and former AT&T CEO John Donovan. Our valued customers include brands like Intuit Cox Communications Hilton and Carmax and weve been recognized by Forbes and Bain Consulting as one of the top private AI companies in the world.
Join us on this thrilling journey to revolutionize the workforce with AI. The future of work is here and its at Cresta.

About the role:

The Platform Frontend team is focused on building and maintaining a robust platform that supports all frontend development. This team oversees key areas like architecture design patterns frameworks libraries UI components development environments tools and deployment processes. As a member of the Platform Frontend team this role focuses on building desktop screen capturing auditing and analytics gathering systems for QA legal and compliance reasons and extracting insights to automate workflows and remove inefficiencies.

Responsibilities:

  • Play a substantial role in the platform frontend engineering team.
  • Work with Cresta product and engineering teams build and continuously improve the Cresta platform and new product requirements.
  • Stay closely with customers and their requirements analyze the technical tradeoffs own the customer facing deliverables.
  • Constantly identifies product improvement opportunities and generates product improvement ideas.
  • Demonstrate the engineering best practices in deliverables and daily work. Uphold others to the same high standards.
  • Technical ownership in a substantial part of the Cresta product and platform.
  • Enhance compliance and QA processes by building rules-based screen capturing systems to help provide detailed information about agent desktop activity.
  • Support PII/PCI redaction through trigger conditions based on detailed desktop and browser activity.

What we are looking for:

  • Bachelors degree in Computer Science or related field. Strong Computer Science fundamentals.
  • 8 years of experience in relevant domains.
  • Very solid coding skills.
  • Strong experience with WebRTC (Chromium based browsers and native applications).
  • Experience building desktop applications (Native or Electron).
  • Experience with Windows and MacOS screen capture APIs.
  • Familiar with React or Angular. Have used at least one of them in large scale consumer-facing products.
  • Experience as a technical lead of frontend stack supporting various product features.
Perks & Benefits:
  • We offer Cresta employees a variety of medical dental and vision plans designed to fit you and your familys needs
  • Paid parental leave to support you and your family
  • Monthly Health & Wellness allowance
  • Work from home office stipend to help you succeed in a remote environment
  • Lunch reimbursement for in-office employees
  • PTO: 3 weeks in Canada

Compensation for this position includes a base salary equity and a variety of benefits. Actual base salaries will be based on candidate-specific factors including experience skillset and location and local minimum pay requirements as applicable. We are actively hiring for this role in the US and Canada. Your recruiter can provide further details.

We have noticed a rise in recruiting impersonations across the industry where scammers attempt to access candidates personal and financial information through fake interviews and offers. All Cresta recruiting email communications will always come from the @ outreach claiming to be from Cresta via other sources should be ignored. If you are uncertain whether you have been contacted by an official Cresta employee reach out to


Required Experience:

Senior IC

Cresta is on a mission to turn every customer conversation into a competitive advantage by unlocking the true potential of the contact center. Our platform combines the best of AI and human intelligence to help contact centers discover customer insights and behavioral best practices automate convers...
View more view more

Key Skills

  • Brand Management
  • Lotus Notes
  • CRM
  • Insulation
  • AutoCAD 2D