Spa Manager
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Job Location:
6th of October City - Egypt
Monthly Salary:
Not Disclosed
Posted on:
10 hours ago
Vacancies:
1 Vacancy
Job Summary
We are seeking an experienced and visionary Spa Manager to lead our spa operations in 6th of October City this pivotal leadership role you will oversee all aspects of spa management from daily operations and team leadership to guest experience excellence and business performance. The ideal candidate will combine strategic thinking with hands-on operational expertise fostering a culture of innovation empathy and exceptional service. You will be instrumental in driving revenue growth building a high-performing team and ensuring our spa remains a premier wellness destination.
- Lead and oversee all daily spa operations ensuring consistent adherence to brand standards service excellence and operational efficiency across all shifts
- Develop and implement strategic initiatives to enhance guest experience increase revenue and optimize operational performance
- Recruit hire onboard train and mentor spa staff including therapists attendants and reception personnel fostering a collaborative and supportive team environment
- Conduct regular performance reviews provide constructive feedback and implement performance improvement plans while recognizing and rewarding excellence
- Manage staff scheduling timekeeping and coverage adjustments to ensure optimal staffing levels and service delivery
- Oversee opening and closing procedures ensuring all operational protocols are executed with precision and consistency
- Greet guests and cultivate meaningful relationships ensuring a warm seamless and personalized spa experience for all visitors
- Address guest concerns and complaints with empathy and professionalism implementing effective service recovery solutions and escalating complex issues as needed
- Coordinate VIP guest experiences and special requests working collaboratively with leadership to exceed expectations
- Monitor and analyze guest feedback identify service improvement opportunities and implement actionable enhancements
- Manage spa inventory including supplies retail products and equipment; coordinate ordering and maintain optimal stock levels
- Oversee booking systems revenue tracking and daily reporting; analyze performance metrics to inform decision-making
- Develop and manage the spa budget monitor expenses and identify cost-saving opportunities without compromising service quality
- Ensure full compliance with spa licensing requirements health and safety regulations and operational procedures
- Build and maintain strong relationships with vendors suppliers and external partners to support operational needs
- Communicate transparently with senior leadership providing regular updates on operations performance and strategic initiatives
- Stay current with industry trends wellness innovations and best practices; champion continuous improvement and professional development
- Foster an inclusive transparent and motivational workplace culture that empowers team members and celebrates achievements
Qualifications :
**Required Experience:**
- 4-6 years of progressive experience in spa wellness or luxury hospitality operations management
- Proven track record of successful team leadership staff development and performance management
- Demonstrated expertise in guest service excellence and service recovery in a high-end environment
- Proficiency with spa booking systems POS platforms and operational management software
- Strong knowledge of spa treatments wellness offerings and industry best practices
- Experience managing budgets controlling expenses and driving revenue optimization
- Proven ability to develop and implement operational strategies and business initiatives
**Required Skills:**
- Polished professional and engaging guest-facing presence
- Exceptional multitasking and organizational abilities with strong attention to detail
- Collaborative and inclusive leadership style with the ability to motivate and inspire teams
- Calm solutions-focused approach to problem-solving and conflict resolution under pressure
- Strong analytical and decision-making capabilities
- Excellent written and verbal communication skills
- Financial acumen and budget management proficiency
- Strategic thinking and visionary approach to business development
**Preferred Qualifications:**
- Certification in spa management hospitality management or wellness industry credentials
- Experience in a luxury or high-end spa environment
- Knowledge of health safety and spa licensing regulations
- Background in marketing and revenue management
- Experience with staff recruitment and talent acquisition
**Physical Demands and Work Environment:**
- Ability to move safely throughout spa facilities and various work areas
- Capacity to remain active and mobile throughout work shifts with periods of desk-based work
- Ability to lift and move objects up to 25 pounds occasionally
- Flexibility to work varied shifts including evenings and weekends as operational needs require
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Sales Experience
- Customer Service
- Hotel Experience
- Organizational skills
- Hospitality Experience
- Computer Skills
- Management Experience
- Millennium
- Dermal Fillers
- Front Desk
- Esthetic Laser Treatment
- Leadership Experience
About Company
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a com ... View more
