Basic Outpatient Presvc Spec Orthopedics 500489

Title: Basic Outpatient Presvc Spec - Orthopedics

Department Org: OP-Clinic-Orthopedic - 110310

Employee Classification: B1 - Classifd Full Time AFSCME HSC

Bargaining Unit:AFSCME HSC

Primary Location: HSC H

Shift:1

Start Time:8am End Time:4:30pm

Posted Salary: $17.10 - $19.30

Float: n

Rotate: n

On Call: n

Travel: n

Weekend/Holiday: n

Job Description:

The Basic Outpatient Preservice Specialist performs all outpatient scheduling pre-registration and insurance verification for non-invasive routine care services. Performs complete and accurate patient appointment scheduling account pre-registration and insurance verification functions either via electronic media collection or telephonic interview methods; works to provide patient information which maximizes reimbursement achieves collection ratios meets accounts receivable (AR) goals and provides timely and through information to all other providers and users of patient data. Verifies insurance requirements obtains and understands insurance benefits. Requests any non-covered patient collectibles such as coinsurance deductibles and copayments prior to service; Ensures that patients meet financial requirements; Provides general information to hospital users patients and families; Communicates effectively to service delivery areas to maximize patient flow and customer service outcomes both internally and externally.

Minimum Qualifications:

1. High school graduate or equivalent required.
2. Knowledge of medical terminology required.
3. Knowledge of patient billing collection policies & procedures guidelines and/or standards.
4. Two (2) years of previous customer service experience required.
5. Previous experience in hospital or physician office in Patient Financial Services or Registration preferred.
6. Experience in internet internet navigation word processing standard computer manipulation.
7. Ability to work with minimum supervision.
8. Excellent communication skills oral and written skills.
9. Ability to deal with confrontation.
10. Ability to develop and maintain professional service-oriented working relationships with patients families physicians nurses co-workers supervisors and others.
11. Ability to analyze data perform multiple tasks and work independently.
12. Must be able to understand and comply with policies and procedures.
13. Possess excellent analytical and problem-solving skills
14. Ability to work collaboratively with a high-performance team of professionals in partnership toward common objectives
15. Knowledge of information systems and healthcare applications.
16. Experience with Word and Excel required.
17. Work in a professional office environment with possible high stress levels
18. Ability to develop and maintain professional service-oriented working relationships with patients families physicians nurses co-workers supervisors and others

Conditions of Employment:

Equal Employment Opportunity Statement:

The University of Toledo is an equal opportunity employer. The University of Toledo does not discriminate in employment educational programs or activities on the basis of race color religion sex age ancestry national origin sexual orientation gender identity and expression military or veteran status disability familial status or political affiliation.

The University is dedicated to attracting and retaining the best and brightest talent and fostering a culture of respect.

The University of Toledo provides reasonable accommodation to individuals with disabilities. If you require accommodation to complete this application or for testing or interviewing please contact HR Compliance ator between the hours of 8:30 a.m. and 5 p.m. orapply online for an accommodation request.

Computer access is available at most public libraries and at the Office of Human Resources located in the Center for Administrative Support on the UToledo Main Campus.