Patient Educator

Company: Dayton Eye Associates
Job Title: Patient Educator
Department:Ophthalmology
Reports To: Clinic Supervisor
Location: This position is located in North Dayton Ohio

Position Overview:

The Patient Educatorinterfaces betweenpatients who are interested in surgery and the medical technical and administrative staff. They provide in-person or virtual screenings balanced education and counseling to prospective patientsregardingthe benefits of surgery and their options. They discuss cost and payment options including their intraocular lens options (ATIOLs). They may alsoassistinmaintainingrelationship management systems including data entry of marketing and outcome data. Ideally patient education starts before the patient comes in for cataract or refractive surgery evaluation. This is managed by contacting the patients before their scheduled appointment via email phone or text messages and by sharing information verbally in writing or with links to short videos. Once in the office the Patient Educator meets with the patient prior to seeing the doctor usually during the time after they have undergone technician exam procedures and is waiting to see the physician.

Essential Duties and Responsibilities:The following are general responsibilities associated with the job.

• Providesexceptional customer service during every patient encounter (in person or via phone)

• Displaysa professional attitude greetspatients promptly with a smile and thanksthem when they leave

• Practicesurgencyat all timeswith patientstime as well as doctorstime and schedule and managespatient flow

• Complieswithall company policies and proceduresincluding HIPAA (Health Insurance Portability and Accountability)

• Servesas support to patients for patient education counseling and inquiries:

• Discussion of patients vision goals for after surgery

• Discussion of patients daily living activities and hobbies

• Explanation of eye anatomy and the cataract orrefractive surgical procedure

• Explanation of each lens or package options and the benefits and limitations of these technologies (asappropriate forpatients needs)

• ProvidesATIOL educational materials to patientsthrough different modalities ( video links printed materials etc.) andassistswithmaintainingpatient access to these materials throughout the practice

• Providesexplanation of lens or package pricing structure and payment/financing options with prospective patients

• Serves as the liaison between patients and physicians:

• Communicates patients vision goals and ATIOL interest

• Communicates past ocular history as related to potential candidacy for ATIOL (i.e. refractive surgerymonovision contact lens wear astigmatism trauma pathology etc.)

• Coordinates with practice staff to ensure seamless patient transfers

• Facilitates prompt professional patient-friendly communications (i.e. phone calls emails portal etc.) between patient and physician orreferring physician and surgeon

• Assistsin the practice development of ATIOL Program:

• Collaborates with administration for patient incentive letters marketing for promotions and gathering patient testimonials for practice materials and social media

• Compiles and generates patient data using tracking tools and/or spreadsheets

• Sends practice product and/or treatment and financing information via email or mail to non-closed leads

• Follows up with non-closed leads via phone email portal or mail and records progress using tracking tools and/or spreadsheets

• Job mayrequireother duties as assigned
  

Preferred Qualifications:While notrequired the following are preferred qualifications associated with the job and will be under consideration.

• Excellent verbal and written communication skills

• Ability to interact with patients and all levels of employees in a courteous professional mannerat all times.

• Knowledge of clinic

Education and Experience:The minimum level of education and experiencerequiredto perform the job at a satisfactory level.

• High School Diploma or GED equivalentrequired

Knowledge Skills and Abilities:The minimum level of knowledge skills and abilities to perform the job at a satisfactory level.

• Must beable to provide proof ofidentity andright to work in the United States

• Favorable result on background checkrequired

• Demonstrates understanding of business and how actions contribute to company performance

• Demonstrates excellent customer service skills

• Desire to gain industry knowledge and training

• Demonstrates initiative inaccomplishingpractice goals

• Ability to grow adapt and accept change

• Consistently creating a positive work environment by being team-oriented and patient-focused

• Utilizes Electronic Health Record (EHR) system and all other software systemsin accordance withcompanyprotocols

• Uses creativity/innovation in carrying out responsibilities/introducingnew ideasor programs; adapts traditional methodologiesin accordance witha changing business environment
  

Decision Making:Common decisions made in the job and the level of review or autonomy needed to finalize such decisions.

• HIPAA compliance is strictly followedin accordance withindustry regulations

• May make recommendationsregardingpolicies associated with the jobs purposeand essential responsibilities
  

Work Environment:Environmental or atmospheric conditions commonly associated with the performance of the functions of this job.

• General office conditions

Physical Requirements:Activities that are commonly associated with the performance of the functions of this job. The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.

• While performing the duties of this job the employeeis regularly required tostand and walk and sometimes sit; use hands to type handle or feel objects or controls; reach with hands and arms; and talk or hear

• Regular attendance is a necessary and essential function

If you need assistance with this application please contact .Please do not contact the office directly only resumessubmittedthrough this website will be considered.

EyeCarePartners is an equal opportunity/affirmative action employer. All applicants will be considered for employment without attention to race color religion sex sexual orientation gender identity national originveteranor disability status.