Customer Support Executive

Chennai - India

Monthly Salary: Not Disclosed

Posted on: 4 hours ago

Vacancies: 1 Vacancy

Job Summary

Job Description:

Handle inbound and outbound customer calls related to shipments and service requests.
* Address customer queries and concerns and ensure resolution within defined TATs.
* Coordinate with Operations and Delivery teams to arrange pick-ups and deliveries as per customer requirements.
* Track consignments and provide timely and accurate status updates to customers.
* Prepare and share daily / weekly MIS and service reports with clients.
* Maintain proper documentation and update records in CRM / internal systems.
* Escalate unresolved issues to seniors and follow up for closure.
* Ensure high levels of customer satisfaction and service quality

Job Description: Handle inbound and outbound customer calls related to shipments and service requests. * Address customer queries and concerns and ensure resolution within defined TATs. * Coordinate with Operations and Delivery teams to arrange pick-ups and deliveries as per customer requi...