Technical Writer

Berkeley Heights, NJ - USA

Monthly Salary: Not Disclosed

Posted on: 4 hours ago

Vacancies: 1 Vacancy

Job Summary

Roles & Responsibilities:

Industry Knowledge: Banking Payment and Credit Card domain experience

Experience: 10 to 12 Years of industry experience
Experience in Credit Card issuer area like
- card application account management credit & terms rewards & benefits payment processing billing and collection
- monetary processing Non-Monetary processing Credit Bureau Processing Reissue Month end processing
- Payments Rewards Rules processing Configurations and Reporting
- regulatory compliance in the area of interest rate and cardholder data
- how credit card issuer lifecycle works for business / merchant financial institutes

Research and Information Gathering: Interviewing product managers studying product samples and gathering data to understand the products features and functionality.
Content Creation: Writing editing and proofreading content for accuracy clarity and consistency.
Audience Analysis: Assessing the needs and technical knowledge of the intended audience (e.g. end-users technicians or developers) to adjust the tone and technical level of the documentation.
Documentation Management: Organizing information creating diagrams charts or other visual aids and managing documentation systems (such as content management systems or wikis).
Collaboration: Working with cross-functional teams including engineering QA and customer support to ensure documentation aligns with product development and user needs.
Review and Testing: Incorporating user feedback to update and improve content and testing documentation for usability and accuracy.

Key Skills and Qualifications

Excellent Writing Skills: The ability to present complex information clearly and succinctly with a strong grasp of grammar style and syntax.
Technical Aptitude: A strong interest in and the ability to quickly grasp technical concepts and new tools. A background or degree in a relevant technical field (e.g. computer science engineering) can be beneficial.
Attention to Detail: Meticulous proofreading and editing skills to ensure accuracy and functionality.
Research and Analytical Skills: The capacity to break down complex data analyze information and organize it logically for the reader.
Collaboration and Communication: Strong interpersonal skills for effectively communicating with diverse teams and stakeholders.
Software Proficiency: Familiarity with documentation tools (e.g. MadCap Flare Oxygen XML Author) content management systems (CMS) and common office software (e.g. Microsoft Office Suite).

Typical Documentation Types

Technical writers produce a variety of materials depending on the industry:

User manuals and guides
Installation and configuration instructions
Online help sections and FAQs
API developer guides

Roles & Responsibilities: Industry Knowledge: Banking Payment and Credit Card domain experience Experience: 10 to 12 Years of industry experience Experience in Credit Card issuer area like card application account management credit & terms rewards & benefits payment processing billing and collecti...

Roles & Responsibilities:

Industry Knowledge: Banking Payment and Credit Card domain experience

Experience: 10 to 12 Years of industry experience
Experience in Credit Card issuer area like
- card application account management credit & terms rewards & benefits payment processing billing and collection
- monetary processing Non-Monetary processing Credit Bureau Processing Reissue Month end processing
- Payments Rewards Rules processing Configurations and Reporting
- regulatory compliance in the area of interest rate and cardholder data
- how credit card issuer lifecycle works for business / merchant financial institutes

Research and Information Gathering: Interviewing product managers studying product samples and gathering data to understand the products features and functionality.
Content Creation: Writing editing and proofreading content for accuracy clarity and consistency.
Audience Analysis: Assessing the needs and technical knowledge of the intended audience (e.g. end-users technicians or developers) to adjust the tone and technical level of the documentation.
Documentation Management: Organizing information creating diagrams charts or other visual aids and managing documentation systems (such as content management systems or wikis).
Collaboration: Working with cross-functional teams including engineering QA and customer support to ensure documentation aligns with product development and user needs.
Review and Testing: Incorporating user feedback to update and improve content and testing documentation for usability and accuracy.

Key Skills and Qualifications

Excellent Writing Skills: The ability to present complex information clearly and succinctly with a strong grasp of grammar style and syntax.
Technical Aptitude: A strong interest in and the ability to quickly grasp technical concepts and new tools. A background or degree in a relevant technical field (e.g. computer science engineering) can be beneficial.
Attention to Detail: Meticulous proofreading and editing skills to ensure accuracy and functionality.
Research and Analytical Skills: The capacity to break down complex data analyze information and organize it logically for the reader.
Collaboration and Communication: Strong interpersonal skills for effectively communicating with diverse teams and stakeholders.
Software Proficiency: Familiarity with documentation tools (e.g. MadCap Flare Oxygen XML Author) content management systems (CMS) and common office software (e.g. Microsoft Office Suite).