Platform Operator AMS resource

Please find the meeting notes with the hiring manager below for alignment:

Role Overview
The team is seeking a Platform Operator / AMS resource with strong IT operations platform reliability and DevOps exposure to support and operate an existing cloud-based platform. Development work is minimal and secondary to operations.

This is:
Not a full-stack developer role
Not a build-from-scratch role
Profiles that are heavily development- or coding-focused are likely to be a mismatch.

Ideal Profile

The right fit will demonstrate a run-the-platform mindset with hands-on experience in operating and supporting production platforms.
Strong alignment will be seen in candidates who have:
Operated a similar platform in a production environment
Experience in AMS / platform operations
Comfort owning platform stability reliability and availability end-to-end
Pure developers or build-heavy profiles are not aligned to the current need.

Core Responsibilities
Operate and support the existing platform
Ensure:
Platform stability and reliability
Day-to-day operational health
Handle incidents monitoring and operational tasks
Work closely with IT platform and business stakeholders

Skills & Experience Required
Strong IT operations background
Hands-on platform operations / reliability experience
Exposure to DevOps practices
Experience supporting cloud-based platforms
Prior experience operating a platform (not just building one)

Operations vs. Development Split

Operations: 95%
Development: 5%

Even as the role evolves:
Operations will always outweigh development
This role will not become a 50/50 Dev/Ops position

Reporting Expectations
Reporting is not limited to infrastructure or platform health
Focus is on business or platform-related reporting tied to Jet Studio

The role is best described as a Platform Operator / AMS (Application Managed Services) role.
The primary requirement is platform ownership and operational reliability not new feature development.

The AEM Assets as a Cloud Service Platform Operator is responsible for the end to end operational excellence reliability and governance of the enterprise AEM Assets Cloud platform. This role ensures that the platform remains performant secure scalable and fully aligned with organizational compliance and content operations needs. The operator provides proactive monitoring incident response workflow oversight and technical support to internal users and partner teams across environments.

Key Responsibilities
1. Platform Operations & Maintenance
Oversee the technical management and daily operations of the AEM Assets Cloud platform.
Monitor AEM Assets system performance (compute services orchestration replication CDN usage storage).
Troubleshoot platform issues coordinate fixes with engineering and support teams and ensure optimal uptime and availability.
Manage platform configuration user access and environment health across author preview and publish tiers (leveraging AEM Cloud Manager CI/CD).
2. Governance Security & Compliance
Implement and enforce cloud platform governance including asset lifecycle policy metadata standards and compliance with enterprise and industry security guidelines.
Maintain role based access controls and user entitlement management via IMS (Identity Management Service).
Support audit requirements through logs monitoring reporting and platform usage reviews.
3. Monitoring & Incident Management
Maintain active monitoring of cloud system health asset processing pipelines workflows and integrations.
Respond to incidents perform root cause analyses and implement preventive measures.
Collaborate with Cloud Service providers and internal SRE/DevOps teams when escalations arise (aligned with Adobe cloud operations responsibilities).
4. Workflow Automation & Efficiency
Support and optimize AEM workflows used for creative production processing approvals and delivery.
Develop and implement automations and light orchestration to increase operational efficiency across cloud components.
Monitor and enhance the performance of the Assets Compute services (e.g. image/video renditions Sensei powered metadata extraction).
5. Integrations & Ecosystem Support
Maintain integrations across Adobe Creative Cloud Workfront Workfront Fusion Marketing systems and external platforms (as referenced in AEM Assets on Cloud RACI).
Ensure stability of API driven and Cloud Manager based CI/CD interactions with AEM Assets environments.
Collaborate with partner teams when new integrations or enhancements are required.
6. User Support & Enablement
Provide technical support to users requiring access troubleshooting or workflow guidance.
Assist content authors librarians activation leads and creative teams with platform operations (based on enterprise RACI roles).
Support training onboarding best practice documentation and platform communications.

Required Skills & Experience Technical Skills
Hands on experience with AEM Assets as a Cloud Service Cloud Manager and Adobe Admin Console.
Understanding of cloud native architecture autoscaling and distributed systems.
Familiarity with DAM best practices (metadata taxonomy workflows governance).
Ability to interpret logs troubleshoot platform errors and analyze performance metrics.
Knowledge of Adobe Sensei automation capabilities and asset processing pipelines. Soft Skills
Strong communication and cross team collaboration.
Ability to operate in high ambiguity environments with proactive problem solving.
Excellent documentation organization and stakeholder management abilities.

Preferred Qualifications
Experience with enterprise operations for digital asset management platforms.
Experience supporting creative marketing or content production workflows.
Exposure to SRE/DevOps patterns for cloud services including monitoring alerting and CI/CD.

Success Indicators
High uptime and performance of AEM Assets environments.
Reduction in recurring operational issues through automation.
Strong adoption satisfaction and productivity among internal users.
Compliance with policy governance and audit standards.