Shop Systems Administrator GreatWater 360 Auto Care

Grand Rapids, MI - USA

Monthly Salary: Not Disclosed

Posted on: 20 hours ago

Vacancies: 1 Vacancy

Job Summary

Full-time

Description

The Shop Systems Administrator at GreatWater 360 Auto Care provides first-line technical and application support to teammates across our network of automotive service locations and support offices. This role is critical to keeping shop teams productive by quickly resolving technology and application issues related to Protractor 360 Payments AutoServe1 Steer and AutoOps. While the primary focus is application and shop systems support this position also offers opportunities to assist with broader IT initiatives and general technical support as needed. The ideal candidate is service-oriented calm under pressure adaptable and eager to learn with a strong appreciation for system uptime in a fast-paced multi-location operational environment.

Key Responsibilities / Core Functions

Provide responsive first-line technical support to shop and support center teammates across multiple locations

Troubleshoot resolve document and escalate application-related issues as appropriate

Support shop systems including Protractor AutoServe1 Steer AutoOps and related applications

Collaborate with cross-functional teams to analyze shop operations and identify opportunities to improve system usage and performance

Assist with the rollout of application updates enhancements and new technologies to ensure smooth adoption

Develop maintain and help enforce standards protocols and procedures for consistent application use

Create and support training materials; guide teammates to improve proficiency and adoption of shop systems

Communicate clearly with non-technical users providing step-by-step guidance and excellent customer service

Support remote users devices and systems using ticketing and remote support tools

Follow GreatWater Garages IT standards security policies and service level expectations

Contribute to continuous improvement of IT processes documentation and system reliability

Technical Skills & Experience

Customer service or help desk experience required

Experience supporting shop management systems especially Protractor

Experience with shop CRM platforms such as Steer and AutoOps (preferred)

Experience supporting digital vehicle inspection platforms particularly AutoServe1

Proven experience in IT or application support roles within a team-oriented environment

Working knowledge of computer networking system installation and administration

Familiarity with database concepts and project management tools

Proficiency with Windows Microsoft 365 and ticketing systems such as Zendesk

Experience supporting remote users retail environments or multi-site operations

Core Competencies

Strong analytical troubleshooting and problem-solving skills

Excellent written and verbal communication skills with a customer-focused mindset

Ability to prioritize and manage multiple requests simultaneously

Ability to remain calm and effective in high-pressure or time-sensitive situations

Adaptable curious and committed to continuous learning

Required Qualifications

Education: High School Diploma or Associates Degree preferred

Compensation

Competitive: Commensurate with experience

Equal Employment Opportunity

Company is an equal opportunity employer.

Required Experience:

Unclear Seniority

Full-timeDescriptionThe Shop Systems Administrator at GreatWater 360 Auto Care provides first-line technical and application support to teammates across our network of automotive service locations and support offices. This role is critical to keeping shop teams productive by quickly resolving techno...