Desktop Support Specialist I
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Job Location:
Watertown, NY - USA
Monthly Salary:
Not Disclosed
Posted on:
20 hours ago
Vacancies:
1 Vacancy
Job Summary
Overview
Now Hiring at AMERICAN SYSTEMS
Epsilon Inc. has joined AMERICAN SYSTEMS! As one organization we offer expanded resources streamlined operations and increased opportunities for growth and development.
Join us to be part of a dynamic collaborative environment dedicated to innovation and customer success.
Responsibilities
An average day:
The Desktop Support Specialist I is responsible for providing essential support for desktop and laptop PCs ensuring compliance with licensing and regulatory requirements. Your role involves offering technical assistance to users resolving IT support tickets and assisting with software and hardware installations. Youll also provide support for Microsoft Teams Rooms and coordinate mobile device management. This position requires troubleshooting skills familiarity with Microsoft Office and Windows basic knowledge of Active Directory and the ability to analyze and solve this position you will:
- Provide desktop support for users including PCs laptops tablets mobile devices and printers.
- Assist in ensuring compliance with licensing regulatory and security requirements.
- Support the IT Service Desk by handling basic technical issues.
- Assist in installing and maintaining software and hardware according to established standards and procedures.
- Assist with Microsoft Teams Rooms by troubleshooting issues and managing equipment.
- Assist in coordinating with Mobile Device Manager for mobile device issuance and replacement.
- Assist with automated software deployments and maintaining hardware/software inventories.
- Support Cyber Security Specialists during response activities.
- Assist in maintaining accurate records of hardware and software inventory.
- Assist in installing and configuring stand-alone and network printers.
- Provide basic support for Microsoft Teams Rooms and troubleshooting associated issues.
- Assist in site visits for software upgrades and basic computer-related issue resolution.
- Provide tier 1 support for Entrust-related issues and ensure timely resolution of requests.
- Assist with the setup and delivery of new desktops and laptops.
- Assist in ensuring proper disposal of surplus IT software and hardware according to policy.
Qualifications
- As a requirement of this position all candidates must be a U.S. accordance with 8 U.S.C. 1324b(a)(2)(C) we will not consider candidates for this position who do not meet the aforementioned conditions.
- Must be able to pass federal background investigation and obtain a Public Trust.
- Basic proficiency in current and future Microsoft Office and Windows versions.
- Basic knowledge of Active Directory Exchange LDAP and audio/video conferencing systems.
- Basic troubleshooting and remote user support skills.
- Some experience in problem analysis and solution identification.
- Must possess avalid state drivers license may be required to travel between customer sites.
Pay Transparency Statement
AMERICAN SYSTEMS is committed to pay transparency for our applicants and employee-owners. The salary range for this position is USD $20.00/Hr. - USD $29.00/Yr. Actual compensation will be determined based on several factors permitted by law. AMERICAN SYSTEMS provides for the welfare of its employees and their dependents through a comprehensive benefits program by offering healthcare benefits paid leave retirement plans insurance programs and education and training assistance.
EEO Statement
EEO Race/Sex/Disability Status/Veteran Status
Required Experience:
IC
Key Skills
- Mac Os
- Active Directory
- Desktop Support
- Computer Networking
- Mobile Devices
- Windows
- Remote Access Software
- SCCM
- Help Desk
- Operating Systems
- Remedy
- Troubleshooting
About Company
AMERICAN SYSTEMS has been delivering IT and Engineering solutions to complex national priority programs since 1975. Our mission-focused approach ensures a trusted, collaborative partnership with our customers. Performance is paramount. We know what’s at stake. ®
