Coordinator, Digital Strategy & Label Engagement

We are UMG the Universal Music Group. We are the worlds leading music everything we do we are committed to artistry innovation and entrepreneurship. We own and operate a broad array of businesses engaged in recorded music music publishing merchandising and audiovisual content in more than 60 countries. We identify and develop recording artists and songwriters and we produce distribute and promote the most critically acclaimed and commercially successful music to delight and entertain fans around the world.

How We LEAD:

Famehouse a division of UMG is the preeminent leader in D2C solutions in music defining & delivering the industrys best-in-class service to connect artists with their fans. Established & headquartered in Philly Famehouse powers D2C for UMGs labels artists and Bravado along with a select roster of 3rd party clients. Our success & culture is fueled by collaborationboth within FH and with our partners. We are passionate about the impact of D2C & merchandise for artists providing a full-service solution to grow an artists owned business including strategy creative storefront merchandising fulfillment customer service technology and more.

Were looking for a highly organized proactive and detail-oriented individual to join our team asCoordinator Digital Strategy & Label Engagement.This role will support both theSVP of Digital Strategy & Business Developmentand theSVP of eCommerce & Artist Services (Interscope Capitol)in managing day-to-day operations executing digital initiatives and helping deliver best-in-class fan experiences across UMGs eCommerce and CRM verticals. Youll work closely with internal teams across Famehouse Bravado and UMG labels to drive meaningful fan engagement through data-driven strategy storytelling and execution.

How Youll CREATE:

• Support both SVPs in daily operations including schedule management meeting coordination and preparation of materials and follow-ups.

• Manageadministrative tasks such as processing invoices expense reports and travel bookings.

• Gather organize and liaise with cross-functional teams including Store Management Site Experience CRM and Technology to ensure key initiatives and deliverables are executed on time.

• Conduct QA checks on artist and label webstores to ensure seamless user experience accurate merchandising and functional site operations.

• Assist in research and insights gathering to inform digital strategies partnership opportunities and emerging trends in eCommerce and fan engagement.

• Build and design presentations (in Keynote and Google Slides) for executive updates performance recaps and partner communications.

• Compile and distribute monthly reports summarizing key metrics across CRM audience engagement and eCommerce.

• Support project timelines and documentation for cross-departmental initiatives ensuring all stakeholders are aligned.

• Collaborate with internal and external partners to streamline communication share updates and track progress across multiple campaigns and initiatives.

• General administrative support including scheduling document management and coordination of interdepartmental meetings.

Bring Your VIBE:

• 1-2 years of relevant work experience in digital marketing eCommerce or fan engagement ideally within music entertainment or tech.

• Strong interest in the intersection of music fandom and digital innovation.

• Exceptional organizational skills and meticulous attention to detail you never let things fall through the cracks.

• Excellent written and verbal communication with the ability to interface effectively with multiple stakeholders.

• Proactive self-starter who anticipates needs stays ahead of deadlines and thrives in a fast-paced environment.

• Confident juggling multiple projects priorities and timelines simultaneously.

• Advanced proficiency in Google Workspace Microsoft Office Keynote Excel and Google Sheets.

• Experience withandShopifypreferred.

• Familiarity with CRM tools or fan engagement platforms is a plus.

• Based inLos Angeles with in-office presence expected.

Perks Playlist:

Join an entrepreneurial global organization where authenticity boldness creativity connection drive and insight arent just valuestheyre how we work every day. Here are some of the ways we support you along the way (and just a few of the benefits we offer):

• Comprehensive medical dental and vision coverage

• Including 100% coverage for out-patient in-network mental health services

• Fertility coverage for eligible medical plan participants

• Wellbeing reimbursements for fitness classes spa treatments meal services travel and so much more (up to $720/year)

• Student Loan Repayment Assistance and Tuition Reimbursement

• 401(k) with 100% immediate vesting on the first 5% of your contributions plus an additional UMG contribution

A variety of ways to prioritize much-needed time away from work including:

• Flexible Paid Time Off (PTO) for exempt employees

• 3-weeks PTO for non-exempt employees

• 2-weeks paid Winter Break

• 10 Company Holidays (including Juneteenth and Wellbeing Day)

• Summer Fridays (between Memorial Day and Labor Day)

• Generous paid parental leave for every type of parent

Check out our full overview of benefits on the Perks Playlist page of the career site.

Disclaimer: This job description only provides an overview of job responsibilities that are subject to change.

Universal Music Group is an Equal Opportunity Employer

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Salary Range:

The actual base salary offered depends on a variety of factors which may include as applicable the qualifications of the individual applicant for the position years of relevant experience specific and unique skills level of education attained certifications or other professional licenses held and the location in which the applicant lives and/or from which they will be performing the job. All candidates are encouraged to apply.