Helpdesk Coordinator

Frankston - Australia

Monthly Salary: Not Disclosed

Posted on: 2 days ago

Vacancies: 1 Vacancy

Job Summary

Helpdesk Coordinator

Full Time & Part Time roles available

Be the central coordination point keeping hospital services running smoothly
Make a real impact on patient care through behind-the-scenes operational support
Work in a fast-paced dynamic healthcare environment where no two days are the same

Compass Group Australia willdeliver essential support services at the Peninsula University Hospital one of Victorias largest health infrastructure projects. We willprovidevital services including cleaning waste services security grounds and more. As a public hospital with clinical services provided byPeninsula Health this facility willplay a key role in supporting the communitybe part of something bigger and help shape the future of healthcare in Victoria.

THE POSITION

Act as the first point of contact for all Soft FM service requests ensuring accurate logging and close-out in QFM
Dispatch coordinate and monitor jobs to ensure timely resolution and appropriate escalation
Schedule and manage cleaning and waste staff resources and services including last-minute changes
Communicate job progress and service updates clearly with internal teams and service providers
Maintain compliance with hospital policies OH&S infection control privacy requirements and participate in a 24/7 rotating roster

THE PERSON

Experience in a helpdesk scheduling or customer service role ideally within healthcare or a complex environment
Strong interpersonal and communication skills with a professional and empathetic approach
Confident using helpdesk systems scheduling software and Microsoft Office
Proven ability to manage high volumes of requests prioritise effectively and adapt to change
Strong attention to detail with Police Check and Working with Children Check (or willingness to obtain)

THE BENEFITS

Work in a meaningful healthcare environment where your role directly supports patient care
Gain exposure to hospital operations facilities management and compliance functions
Ongoing training and opportunities to contribute to process improvements and SOP development
Stable employment with a rotating roster offering variety and flexibility
A role where no two days are the same and your organisational skills truly make a difference

Required Experience:

Helpdesk CoordinatorFull Time & Part Time roles availableBe the central coordination point keeping hospital services running smoothlyMake a real impact on patient care through behind-the-scenes operational supportWork in a fast-paced dynamic healthcare environment where no two days are the sameCompa...