Retail Service Operations Manager (Field)

MICRO CENTER is the nations leading computer and electronics bigâbox retailer offering more than 40000 of the industrys best technology products. For over 45 years our success has been built on unmatched product expertise a passion for innovation and a deep commitment to exceptional customer service.

At Micro Center Passion Energy and Commitment arent just wordstheyre how we work grow and win together. We take pride in creating longâterm customer relationships and cultivating a workplace where associates are supported empowered and valued.

About Micro Center Service

Micro Center Service is a high-volume revenue-generating technical services business operating inside Micro Center retail stores across the country. Service teams diagnose repair upgrade and configure customer technology while delivering trusted advice fast turnaround and an exceptional customer experience.

Service at Micro Center blends technical expertise operational execution sales accountability and leadership and plays a critical role in customer loyalty and store performance.

About the Role

We are seeking a selfâmotivated resultsâdriven Retail Service Operations Manager (Field) to join our team. The Retail Service Operations Manager (Field)is a senior field-based Service leadership role responsible for strengthening Service operations and leadership capability in Micro Center stores facing complexity instability or sustained performance challenges.

This role is deployed into stores to assess problems coach leaders stabilize operations and drive durable improvement. While hands-on engagement may be required to model standards and decision-making this position is not a permanent store manager role and does not exist to add labor capacity.

Success is measured by lasting improvement stronger leaders better decisions and operational results that persist after the engagement ends.

What Youll Do

• Diagnose complex Service performance challenges across people process workflow and execution.
• Lead short-term stabilizations and turnaround in high-risk or underperformance Service locations.
• Coach Computer Service Managers and store leadership on operational judgment and leadership behaviors.
• Improve Service workflow productivity queue health turnaround time and customer experience.
• Translate district-level expectations into practical store-level execution.
• Identify root causes rather than surface symptoms and guide leaders toward sustainable solutions.
• Model strong technical-service decision making.
• Partner with Service Operations District leadership Training and HR during field engagements.
• Document observations risks and recommendations clearly and objectively.
• Ensure improvements are durable and reduce the need for repeated intervention.
  
  

What Were Looking For

• Five (5) years of senior retail leadership.
• Proven leadership experience in computer repair technical services or electronics-based service operations.
• Background in production-driven productivity-measured environments.
• Demonstrated success leading or coaching teams through turnarounds or operational recovery.
• Strong operational and diagnostic mindset.
• Experience balancing technical execution customer experience and sales accountability.
• Comfortable operating independently in complex high-pressure environments.
• Willingness to travel extensively nationwide to our store locations up to 75% travel.
• This position is based out of our home office in Columbus Ohio.

How Success Is Measured

• Measurable Service improvement relative to each stores baseline.
• Improvements that persist after on-site support concludes.
• Stronger decision-making and independence from Service leaders.
• Reduced escalation and repeat intervention.
• Clear operational standards improved execution and increased resilience.
  
  

Benefits That Support Your Growth and WellâBeing

At Micro Center were committed to taking care of our associates so they can thriveboth at work and in life. Our comprehensive benefits package includes:

• Medical Dental & Vision Coverage for regular fullâtime associates
• Competitive Employee Discount including our Friends & Family Discount Program
• Tuition Reimbursement and Education Savings Opportunities to support continuous learning
• Paid Time Off for regular associates to rest recharge and take care of what matters most
• 401(k) Retirement Plan with Company Match to help you plan for the future
• IndustryâLeading Vendor and Company Training to build your skills and product expertise
• Clear Career Growth and Advancement Opportunities across the organization

Why Micro Center

Our core promise is to take care of our associates and our customers. That commitment has guided our culture our growth and our success for more than four decadesand its what makes Micro Center a truly exceptional place to build your career.

Micro Center is an Equal Opportunity Employer.

Required Experience:

Manager