Technical Writer

Dublin - Ireland

Monthly Salary: Not Disclosed

Posted on: 15 hours ago

Vacancies: 1 Vacancy

Job Summary

Summary

The goal of HubSpots documentation is to empower users to self-serve. As a Technical Writer on the Self-Service Documentation team you will be responsible for sourcing creating and maintaining documentation for HubSpots core product UI CMS development and APIs. You will make content decisions based on product release information case data and feedback from users and internal stakeholders. For this role we are looking for individuals with strong written communication skills and a deep understanding of and empathy for HubSpots users.

Responsibilities

Collaborate with an assigned group of Product Managers Product Marketing Managers Designers and Product Experts to stay up-to-date on product changes and releases.
Gather information from multiple sources and turn it into written content that is helpful for users.
Edit existing content to ensure that it adheres to our style guide and is consistent with HubSpots overall brand and voice.
Review and take action on internal feedback.
Make proactive data-driven content decisions to improve the user experience of HubSpots documentation.
Collaborate with other Technical Writers to maintain a written style guide.
Take ownership of user experience and process improvement projects as needed.

Desired Candidate Attributes

We are looking for candidates who:

have strong written communication skills.
seek to understand users and find ways to make complex processes digestible for them.
have a sharp editing eye and obsess over details like punctuation and word choice.
are comfortable developing cross-functional relationships.
thrive in an autonomous environment making independent decisions.
care about the overall user experience and proactively look for ways to improve it.
are comfortable working on a small distributed team.

At HubSpot were invested in helping you grow your career. There are countless ways for employees to learn and skill-up from master classes to tuition reimbursement but there is one critical growth opportunity were doubling down on: internal mobility. Over the past years weve seen countless HubSpotters transfer to new teams within HubSpot. We love that. Whether its a lateral move or a promotion taking on a new career challenge internally is a great opportunity for career growth but also for HubSpots growth.

We know the confidence gapand impostor syndrome can get in the way of meeting spectacular candidates so please dont hesitate to apply wed love to hear from you.

If you need accommodations or assistance due to a disability please reach out to us using this form.

At HubSpot we value both flexibility and connection. Whether youre a Remote employee or work from the Office we want you to start your journey here by building strong connections with your team and peers. If you are joining our Engineering team you will be required to attend a regional HubSpot office for in-person onboarding. If you join our broader Product team youll also attend other in-person events such as your Product Group Summit and other gatherings to continue building on those connections.

If you require an accommodation due to travel limitations or other reasons please inform your recruiter during the hiring process. We are committed to supporting candidates who may need alternative arrangements

Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Germany Applicants: (m/f/d) - link to HubSpots Career Diversitypagehere.

India Applicants: link to HubSpot Indias equal opportunity policy here.

About HubSpot

HubSpot (NYSE: HUBS) is an AI-powered customer platform with all the software integrations and resources customers need to connect marketing sales and service. HubSpots connected platform enables businesses to grow faster by focusing on what matters most: customers.

At HubSpot bold is our baseline. Our employees around the globe move fast stay customer-obsessed and win together. Our culture is grounded in four commitments: Solve for the Customer Be Bold Learn Fast Align Adapt & Go! and Deliver with HEART. These commitments shape how we work lead and grow.

Were building a company where people can do their best work. We focus on brilliant work not badge swipes. By combining clarity ownership and trust we create space for big thinking and meaningful progress. And we know that when our employees grow our customers do too.

Recognized globally for our award-winning culture by Comparably Glassdoor Fortune and more HubSpot is headquartered in Cambridge MA with employees and offices around the world.

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HubSpot may use AI to help screen or assess candidates but all hiring decisions are always human. More information can be found here. By submitting your application you agree that HubSpot may collect your personal data for recruiting global organization planning and related purposes. Refer to HubSpots Recruiting Privacy Notice for details on data processing and your rights.

SummaryThe goal of HubSpots documentation is to empower users to self-serve. As a Technical Writer on the Self-Service Documentation team you will be responsible for sourcing creating and maintaining documentation for HubSpots core product UI CMS development and APIs. You will make content decisions...