Lead Guest Service Agent | Hotel Belvoir| Springfield, VA

Springfield, VT - USA

Monthly Salary: Not Disclosed

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

What Youll Do:

Youll be at the center of the hotels energythe front office. As our Lead Guest Service Agent youll lead by example bring warmth and enthusiasm to every interaction and inspire the team to deliver standout guest experiences with a smile that sets the standard. Youll create a warm welcoming environment for every guest while supporting and guiding the front desk team to deliver consistently excellent service from check-in to check-out.

Youll own the front desk operationleading by example jumping in where needed and ensuring the guest experience runs smoothly at all times. If youre naturally upbeat guest-focused and thrive in a fast-paced environment this could be the perfect fit.

Here are a few of the other tasks that will keep you busy on a daily basis:

Serving as the primary point of contact at the front desk and a role model for guest service excellence
Supporting training and assisting Guest Service Agents during shifts
Ensuring smooth check-in and check-out experiences while resolving guest concerns with professionalism and care
Maintaining clear communication with guests team members and leadership in a fast-paced environment
Sharing your knowledge of local restaurants entertainment and events to enhance the guest experience
Handling cash and transactions accurately and responsibly
Using property management systems computers and databases to manage reservations and guest needs efficiently
Taking ownership of the front desk area and helping ensure standards procedures and service expectations are consistently met.

Where Youve Been:

High School diploma or equivalent required
Prior front desk or hospitality experience preferred (lead or supervisory experience a plus)
A true people-person who enjoys working with guests and supporting a team
Ability to stay calm positive and solutions-focusedeven under pressure
Strong communication skills and a professional service-driven mindset

If you dont enjoy a fast-paced environment or handling guest challenges with grace this role may not be the right fit.

When Youre Here:

This role is active and dynamic. Youll spend time behind the desk but also moving throughout the front officestanding or sitting for extended periods walking bending lifting up to 50 pounds climbing stairs and more. Flexibility is essential as schedules may include nights weekends and holidays.

The upside
In return for your flexibility and leadership we offer competitive pay hotel discounts and the opportunity to grow with an energetic people-focused hotel company that values teamwork and service excellence.

Required Experience:

Unclear Seniority

What Youll Do:Youll be at the center of the hotels energythe front office. As our Lead Guest Service Agent youll lead by example bring warmth and enthusiasm to every interaction and inspire the team to deliver standout guest experiences with a smile that sets the standard. Youll create a warm welcom...