Project Manager

About SurePoint

SurePoint Technologies delivers award-winning software that helps mid-sized law firms boost efficiency and maximize financial performance. Our cloud-based solutions connect client management practice management and financial systems to improve efficiency and collaboration.

With over 40 years in legal tech and a team of CPAs former lawyers and top engineers we understand what law firms need to thrive. Were passionate about building tools that reduce administrative work so our customers can focus on what matters most: serving their clients.

Job Overview:

The Project Manager requires a blend of strategic thinking strong judgment and hands-on project management to deliver high-quality software implementation projects for sophisticated law firm clients. This individual has experience managing complex projects ensuring that timelines budgets and client expectations are met. The Project Manager thrives in a collaborative fast-paced and often ambiguous environment. This person must consistently demonstrate initiative strong attention to detail pride in ownership and dedication to successful client outcomes.

Responsibilities and Duties:

• Project Planning & Scope Management: Develop detailed project plans set milestones and deadlines and ensure alignment between the client and SurePoint internal teams and stakeholders throughout the duration of a 4-6 month project lifecycle.
• Governance and Oversight: Establish scalable project methodologies and standards specific to service delivery to ensure projects meet client expectations timelines and budgetary constraints. Track and report on budget utilization addressing any variances promptly with the internal project team and the client.
• Resource Management: Oversee resource allocation capacity planning and prioritization across service projects to optimize efficiency and utilization.
• Stakeholder Engagement: Act as a primary liaison for senior management and key stakeholders within the Delivery Department providing proactive and transparent communication on project status risks and resolutions.
• Performance Monitoring: Utilize systems and dashboards for monitoring service project performance metrics and KPIs to track progress and ensure accountability to clients and internal stakeholders.
• Risk Management: Lead risk assessment and mitigation efforts across service projects ensuring proactive identification and resolution of issues to maintain service quality and client satisfaction. Exercise exceptional judgment in identifying project risk and client sentiment issues acting early and escalating appropriately to bring projects back into alignment.
• Change Management: Drive change management initiatives related to legal technology project implementations ensuring smooth transitions and effective adoption of new processes or technologies by internal teams and clients.
• Continuous Improvement & Initiative: Take ownership of projects seeking out ways to improve client outcomes and project addition collaborate with internal teams to identify opportunities for process improvement and innovation.
• Client Communication: Act as the primary point of contact for clients leading weekly status meetings coordinating internal teams in a complex environment and managing expectations effectively. Handle client escalations with a calm and solution-oriented approach coordinating internal resources as needed to resolve issues.

Skills and Qualifications:

• Bachelors degree in Business Administration Project Management or 5 years of relevant experience.
• Experience working in a Software or SaaS environment is preferred. Experience in legal technology or working with law firms is highly desirable.
• Understanding of project management best practices specific to service industries (e.g. IT services consulting professional services). Proficiency in risk assessment budget management and resource allocation.
• Excellent interpersonal communication skills with the ability to influence and collaborate effectively at all levels of the organization and with external clients.
• Strong analytical and problem-solving skills with the ability to make data-driven decisions and drive results in service project environments.

Additional Qualifications that are nice to have:

• Familiarity with basic accounting principles and/or data conversion is highly desirable.

At SurePoint we know our people are our greatest strength. Thats why we offer a comprehensive total rewards package and were always evolving our benefits to support employee needs at every stage of life and career.

Benefits Include

• Health Insurance (medical dental vision)
• Flexible Spending Accounts
• Life Short-term and Long-term Disability Insurance (employer paid)
• Health Savings Accounts
• Wellbeing Benefits
• 401K (immediately vested employer match)
• Paid Time Off (Flexible PTO holidays)
• Employee Assistance Program
• Summer Flex Fridays

To learn more about SurePoint and our products visit our corporate web site at and follow us on LinkedIn Facebook and Twitter.

SurePoint is proud to be an Equal Opportunity Employer. All applicants will be considered without regard to race color sex sexual orientation gender identity religion national origin ancestry age physical or mental disability veteran status medical condition or any other classification protected by law.