After Sales Order & Tender manager

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The opportunity
After Sales Order & Tender manager your work focuses on face-to-face and/or remote deliveries to new or existing customers around the world. You assess customer needs and suggest appropriate products services and this position you also provide customer service and support in the form of information on products price and resolutions related to issues related to billing shipping delivery complaints etc.

You are the contact person towards our After Sales teams around the world and on their request calculate tenders deliver orders and together with engineers from GI-Vales validate and present system solutions in line with the request and present the offer/tender to our customers. To do the above contact with SCM and other stakeholders is needed.

With a strong team spirit within the GI-valves family Sales and Order department create close collaboration with our customers and stakeholders. We focus on ensuring the customers needs building sustainable relationships and finding technical solutions that truly make a difference for the customers - Martina Dufström Global Manager for Sales & Order

How youll make an impact

• Prepare and deliver commercial and technical tenders to the right cost delivery time risks and scope.
• Prepare and deliver orders to our customers at the right cost in time and to high quality.
• Lead a team of engineers and in collaboration with them ensure that the correct design is tendered.
• Work closely and communicate with product management supply chain and production functions.
• Structure and drive communication for your tenders towards our After Sales market.
• Continuously work on and further improving our calculations processes and quality assurance.

Your background

• You feel comfortable working with commercial and technical tenders and you enjoy shaping proposals where cost timelines risks and scope are wellbalanced and clearly communicated.
• You bring experience in managing customer orders and take pride in ensuring that deliveries are made on time at the right cost and with high quality.
• You enjoy collaborating closely with engineers and feel confident supporting a team in finding the right technical solution for each tender.
• You work naturally across different functions and appreciate close dialogue with product management purchasing and production to build strong wellgrounded tender inputs.
• You communicate clearly and help keep the tender process structured and aligned including coordination with the Service team.
• Youre comfortable meeting customers presenting tender material and following up with them in a professional and supportive way building trust throughout the process.
• You bring a mindset focused on continuous improvement and enjoy finding smarter ways to work whether through improved calculations processes or quality assurance.

What we offer

• Collective agreement
• Flexible working time
• Health care and wellness allowance
• Fantastic career possibilities within Hitachi Energy both within Sweden and globally
• Mentor to support you throughout onboard phase
• Various trainings and education supporting employee development
• Diversified company with over 70 nationalities working in Sweden
• Supplementary compensation for parental leave
• Employee Benefit Portal with thousands of discounts and perks

More about us

Are you ready for a new exciting challenge Does the above description sound like you Welcome to apply! Applications will be reviewed on an ongoing basis so dont delay apply today!

Recruiting Manager Martina Dufström will answer your questions about the position. For Sweden Union representatives Sveriges Ingenjörer: Philip Bengtsson 46 107-38 25 17; Ledarna: Frank Hollstedt 46 107-38 70 43; Unionen: Michael Fosselius 46 107-38 46 19. All other questions can be directed to Talent Partner Eva Schölin

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