Personal Banker
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Job Location:
Monthly Salary:
Posted on:
22 hours ago
Vacancies:
1 Vacancy
Job Summary
To proactively manage a portfolio of retail clients by providing comprehensive relationship-based banking solutions.
Key Responsibilities
- Establish build and strengthen relationships with customers based on mutual respect to retain customers and gain word-of-mouth referrals.
- Ensure that customers are well informed with regards to lending application processes (e.g. vehicle finance home loans overdraft credit card personal loans etc) credit maintenance processes (e.g. annual reviews) and account conduct expectations (e.g. minimum account balances provision for debit orders and cheque payments etc).
- Conduct a needs analysis with all new and existing customers to ensure that product opportunities identified are appropriate to meet the customers needs and priorities.
- Pro-actively identify cross-sell opportunities within own portfolio of customers to maximise life cycle opportunities.
- Pro-actively manage the portfolio to maximise revenue for the Bank (referring to fees margins and sales) minimise costs and risks whilst maintaining and entrenching the customers relationship with the Bank appropriately.
Qualifications :
- University Degree
Experience Required
- At least 3 years experience banking experience preferably in a customer-facing role with a strong background in relationship management.
Additional Information :
Behavioural Competencies:
- Articulating Information
- Embracing Change
- Establishing Rapport
- Following Procedures
- Managing Tasks
- Meeting Timescales
- Producing Output
- Seizing Opportunities
- Showing Composure
- Team Working
- Upholding Standards
- Valuing Individuals
Technical Competencies:
- Active Listening
- Banking Process & Procedures
- Customer Understanding ( Consumer Banking)
- Product and Services Knowledge
- Product Knowledge (Consumer Banking)
- Risk Identification
- Telephone Caller Handling
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Academics
- Business Objects
- CAD CAM
- Corporate Finance
- Electronics
- Audio Visual
About Company
Standard Bank Group is a leading Africa-focused financial services group, and an innovative player on the global stage, that offers a variety of career-enhancing opportunities – plus the chance to work alongside some of the sector’s most talented, motivated professionals. Our clients ... View more
