Senior Technical Account Manager (Commerce)

The Opportunity

We are looking for a technically minded growth-focused Senior Account Manager / Junior Account Director to manage and grow key B2B & B2C client relationships drive account development and ensure excellence in service delivery. 

This role sits within our UK commercial team and is ideal for someone ready to step into a more strategic client-facing position with a clear progression path toward Account Director. 

You will work closely with Account Directors delivery teams and specialists to optimise client satisfaction retention and incremental growth across existing accounts - predominantly within Adobe Commerce and Shopify platforms and across the areas of technology data and CX.

Youll be a trusted day-to-day partner for clients combining commercial awareness with technical understanding to help solve business challenges pitch and deliver high-quality digital commerce solutions.

Key Responsibilities

Client Relationship & Account Management

• Act as the day-to-day point of contact for a portfolio of clients across Retail Luxury Manufacturing Telecoms & FMCG/F&B.

• Build strong trusted client relationships through consistent delivery and proactive communication.

• Understand client objectives and challenges escalating risks and opportunities appropriately.

• Support Account Directors in maintaining high levels of client satisfaction and retention.

• Manage client communications across projects support and roadmap discussions.
   

Technical Consulting & Client Support

• Work closely with clients to understand platform performance and identify optimisation opportunities primarily across Adobe Commerce and Shopify.

• Translate client requirements into clear briefs for delivery UX and technology teams.

• Ensure solutions align with both client needs and SQLIs capabilities.

• Contribute to account planning by identifying growth opportunities risks and delivery improvements.

• Opportunity to gain exposure across other platforms including Shopify and mobile/app.
   

Account Growth & Commercial Support

• Proactively identify upsell and cross-sell opportunities within existing accounts and support conversion.

• Assist with contract renewals commercial discussions and scope extensions.

• Track account performance revenue forecasts and delivery margins escalating where required.

• Support Account Directors with financial management of accounts developing commercial confidence ahead of AD progression.

Market & Client Insight

• Keep up to date with trends in commerce customer experience and digital transformation.

• Bring relevant ideas improvements and best practices into client conversations.

• Act as a strong internal advocate for the client ensuring their needs are well represented.

New Business & Proposals

• Support the preparation of proposals SOWs and pitch materials for new and existing clients.

• Collaborate with internal teams to help shape integrated solutions across design technology and commerce.

• Participate in pitches and client presentations to build confidence and exposure.

Qualifications :

What you bring

This role is ideal if you have:

• Proven experience as a Senior Account Manager Account Manager Business Analyst Technical Account Manager or Client Services professional within a commerce agency digital consultancy or similar environment.

• Strong working knowledge of Adobe Commerce (implementation optimisation or delivery environments) or Shopify as a secondary preference.

• Commercially aware with experience driving revenue growth renewals and account development.

• Confident communicator comfortable engaging with client stakeholders and internal teams.

• Experience working across both T&M and fixed-price delivery models.

• Highly organised proactive and solution-oriented.

• Ambitious and motivated to progress toward an Account Director role.

• Collaborative mindset with an interest in a humanAI-enabled approach to delivery and ways of working.

• Experience supporting new business proposals or pitches or a strong interest in developing this capability as part of your progression.

Bonus points

• Experience within broader digital transformation such as AI and Data (e.g. personalisation and CDPs) or CX.

If youre a client-focused professional who enjoys problem-solving relationship building and delivering high-quality commerce solutions - and youre ready to take the next step toward Account Director - wed love to hear from you.

Additional Information :

Why youll love working at SQLI (UK)

• A flexible hybrid work model: up to 3 days remote per week

• Continuous learning and development opportunities

• A collaborative culture with direct impact and visibility

• Inspiring projects for leading brands in retail luxury and manufacturing

• A chance to be part of a growing global team

A smooth and fast recruitment process

• Screening interview with our Talent Partner

• Business interview with Account Directors

• Presentation with the Managing Director and Commerce Practice Lead

• Final interview with MD

Benefits

• Competitive salary bonus

• 25 days paid holiday

• Health & Dental Insurance

• The chance to be part of a fun supportive and ambitious team

Accessibility at SQLI

All our positions are open to individuals with disabilities. A dedicated contact person is available at any time: you can request to be connected from your first interactions with us. Adjustments or arrangements can be made to meet your needs.

Remote Work :

No

Employment Type :

Full-time