IT Support Technician
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Job Location:
Monthly Salary:
Posted on:
13 hours ago
Vacancies:
1 Vacancy
Job Summary
Technology is just the start. At SAIT our IT Services team collaborates across the institution to shape smarter more connected ways of teaching learning and working. Were strategic thinkers problem-solvers and innovators who turn big ideas into digital solutions that move SAIT forward. Join us and help build whats next.
The Opportunity
Job classification: P2018 - PC Support Specialist
# of positions: 2
Hourly Rate: $27.00
Position End Date: March 31 2027
Deadline to apply: 4:00PM February 16 2026
The IT Support Technician provides second-level technical support for staff faculty and students. They handle incidents and requests escalated from the Service Desk performing in-depth troubleshooting analysis and resolution across hardware software and network environments. The role requires strong technical aptitude excellent communication and the ability to collaborate with both junior and senior technical teams. IT Support Technicians research complex problems identify root causes implement long-term fixes and contribute to projects that enhance service quality and operational reliability.
How youll contribute
- Advanced Technical Support: Responds to complex incidents escalated to the Service Desk providing remote on-site and face-to-face support. Performs root cause analysis and implements long-term corrective actions for recurring issues. Supports system upgrades deployments and integrations ensuring minimal disruption to users. Communicates technical solutions in accessible terms to non-technical clients.
- Incident and Asset Management: Oversee the setup configuration and recovery of endpoint devices and peripherals. Manages deployment replacement and lifecycle tracking of assigned hardware. Ensures asset and inventory records are maintained accurately in accordance with ITS standards.
- Knowledge Transfer and Mentorship: Creates clear documentation standard operating procedures and training materials for both end users and Service Desk staff. Provides informal coaching and mentorship to junior technicians to improve first-contact resolution and overall team capability.
- Collaboration and Continuous Improvement: Identifies process and system inefficiencies proposes enhancements and assists with small technical projects or pilot initiatives. Collaborates with ITS teams including Endpoint Administration Systems Administration Classroom Technology Audio Visual Cloud & Infrastructure to resolve cross-functional issues and enhance operational maturity.
- Professional Development and Change Awareness: Maintains knowledge in emerging technologies institutional tools and IT processes. Participates in change management activities to anticipate and mitigate user impacts. Demonstrates initiative accountability and alignment with SAIT First Principles.
What you bring
- Diploma in Information Systems Computing Technology or related field (minimum).
- Bachelors degree in Computer Science Information Systems or related discipline (preferred).
- 35 years of progressive experience in IT support endpoint management or technical operations including hands-on use of ITSM tools (e.g. ServiceNow Jira Remedy).
- Exceptional communication and interpersonal skills; able to translate technical information for diverse audiences.
- Analytical thinker with strong troubleshooting diagnostic and documentation abilities.
- Effective time management and ability to prioritize in dynamic multi-tasking environments.
- Demonstrated collaboration skills and commitment to team success.
- Process-oriented mindset focused on standardization repeatability and service improvement.
- Strong understanding of Windows and macOS environments and authentication systems.
Working Conditions & Physical / Sensory Requirement
- Occasional evenings or weekends for maintenance windows or urgent support needs.
- Frequent use of computers and phones; periodic lifting of equipment up to 50 lbs.
- Exposure to classroom lab and office environments requiring physical mobility and situational awareness.
We thank all applicants for their interest in joining our team! We know being ghosted is the worst so be assured youll hear from us either way. We take time to review each submission carefully and promise not to vanish.
Together we build bold futures
At SAIT we equip you with the resources you need to shape bold futures for yourself and our communities. We offer a comprehensive package including:
- Generous top-up in lieu of time off and benefits
- Professional development opportunities through access to LinkedIn Learning and discounted Continuing Education and Professional Studies courses
- Access to Greenshield for virtual therapy at a reduced rate to support your well-being
- Ability to contribute to RRSP or TFSA with reduced group rates
- Excellent dining options on campus
- Free access to our fitness facilities and group fitness classes
About SAIT
At SAIT were building bold futures. Were a community of tenacious problem-solvers inventive thinkers and passionate collaborators who believe in doing work that matters.
Named one of Albertas Top Employers were driven by a desire to create an impact in our community. If youre looking for a place where purpose meets possibility youve found it here.
Were committed to community and belonging
Community and belonging is essential to achieving SAITs vision to be a global leader in applied education. We encourage applications from women Indigenous people racialized people people with disabilities people from gender and sexually diverse communities and/or people with intersectional identities. Learn more about Community and Belonging at SAIT.
We may use artificial intelligence (AI) tools to support parts of the hiring process such as reviewing applications analyzing resumes or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed please contact us.
Required Experience:
IC
Key Skills
- Change Management
- API
- ABAP
- Facility Management
- Games
- Claims
About Company
The Southern Alberta Institute of Technology (SAIT) offers hands-on degree, diploma, certificate, continuing education and corporate training programs to develop the skills and knowledge employers demand.
