Field Service Engineer SIEVERS

Position Overview: Full-time (Monday to Friday) 40 hours per week with remote work flexibility. Role requires up to 80% travel and approximately 50% overnight stays . 6-month standard probationary period.

What Makes Us Special Our EMEA Aftermarket Team is at the forefront of pharmaceutical and microelectronic water quality certification. Were the industry leaders in detecting water contamination through total organic carbon (TOC) analysis ensuring the highest quality standards for pharmaceutical and semiconductor processes.

SIEVERS Analyzers and Instruments

Total Organic Carbon (TOC) Analyzers: M9/M5310C: Latest generation analyzer for lab online & portable TOC analysis M500/M500e: Online TOC analyzer for regulated industries like pharmaceutical or microelectronics Boron Ultra: provides highly sensitive real-time monitoring of trace boron levels in ultrapure water systems specifically designed for semiconductor and microelectronics CheckPoint: portable real-time TOC sensor that provides rapid measurements for spot-checking on water systems TOC-R3: high-temperature combustion analyzer for TOC and Total Nitrogen measurements for challenging industrial and environmental samples InnovOx: for challenging industrial and environmental TOC samples featuring innovative Supercritical Water Oxidation (SCWO) technology

Bio Analyzers: Eclipse: Bacterial monitoring system for pharmaceutical water Soleil: compact bioburden analyzer for monitoring critical points in water systems

Your Role As a Field Service Engineer based in Italy youll:
Lead and execute installations and validations of cutting-edge Sievers analyzers
Conduct precise maintenance and calibration at customer sites
Perform timely repairs and on-call duty for urgent requests
Manage technical documentation and customer relations
Provide expert technical support
Train and mentor new team members

A typical week as a Field Service Engineer involves Monday morning administrative tasks like email management and shipment tracking. The workdays are primarily spent traveling to customer sites performing maintenance and repairs. After completing on-site work which can endure over multiple days service protocols are promptly sent to customers. Throughout the week phone support is provided for minor troubleshooting for customers while also planning future service visits and coordinating necessary parts shipments. Regular team meetings are scheduled between site visits to discuss ongoing projects (like Salesforce Testing Document review etc.) and support needs. Fridays are often dedicated to home office work completing administrative tasks finishing training or handling last-minute repair requests. The role combines technical hands-on work customer service planning and administrative responsibilities.

Qualifications :

Required Qualifications:
Valid Italian work permit or EU citizenship
Engineering chemistry or laboratory background
Fluency in Italian and English
Valid driving license (B)
TOC analyzer experience preferred
Laboratory equipment troubleshooting skills
Preferred Qualifications:
Leadership experience
Pharmaceutical industry knowledge
Salesforce proficiency
GMP knowledge

Additional Information :

What We Love About This Role
Freedom to manage your own schedule
Mix of field work and remote support
Direct impact on pharmaceutical quality control
Continuous learning and growth through our outstanding mentoring program designed to support
your professional development
Defined KPIs for successful and directional improvement (Customer Satisfaction Utilization Capacity
timely admin work etc.)
Building partnerships with our customers

As a Field Service Engineer being a customer-focused professional is crucial as you are the face of Veolia SIEVERS during on-site visits. The role requires strong interpersonal skills to understand and address customer needs effectively while maintaining professionalism even in challenging situations. Engineers must demonstrate patience and empathy when dealing with difficult customers as their behavior and problem-solving abilities directly impact the companys reputation. Success in this position relies not just on technical expertise but also on the ability to communicate clearly manage customer expectations and maintain positive relationships even under pressure.

Career Development
Involvement in possible small assignments and project work
Regular certifications on our instruments and training classes
Expectations
Fast and dedicated approach to learn the necessary skills
Willing to step up to lead people
Ready to work on smaller projects and assignments beside field work
Open mindset in problem solving and outside the box thinking

Why Youll Love Working Here
Personalized mentoring from experienced engineers
Genuine work-life balance
Comprehensive trainings for our analyzers
Inclusive diverse workplace
Data-driven growth opportunities
Flexible scheduling
Employee wellbeing focus
Opportunity to leave a footprint in the company

Base location: North Italy preferably near Milan (Monza Brescia Bergamo Como Lecco)
Company office: Milan (IT)

As an inclusive company Veolia is committed to diversity and gives equal consideration to all applications without discrimination.

Remote Work :

No

Employment Type :

Full-time