Director of Customer Experience – Americas
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Job Location:
Charlotte, VT - USA
Monthly Salary:
Not Disclosed
Posted on:
7 hours ago
Vacancies:
1 Vacancy
Job Summary
About the role
You lead the customer experience strategy for the Americas region with a clear focus on customer satisfaction strong relationships and reliable execution. You ensure that customer-facing operations run smoothly projects are delivered professionally and service quality continuously improves. As a leader you act as a role model for TOMRAs values and set the standard for customer-centric leadership.
What you will do
- Lead and develop CPM Technical Support and Field Service teams ensuring safe operations and high service levels
- Drive customer-focused project execution in metal and waste recycling across technical commercial and organizational dimensions
- Review sales inputs and contracts manage internal projects and ensure strong cross-functional coordination
- Act as the main escalation point for complex customer issues and ensure sustainable resolutions
- Monitor customer feedback and service KPIs to drive continuous improvement
- Work closely with Sales Marketing and Product to strengthen customer engagement and retention
- Develop team capabilities through targeted training and hands-on leadership
Qualifications :
What you bring to the team
- Strong customer focus with a proven ability to build long-term trust-based relationships
- Hands-on collaborative leadership style that empowers and develops teams
- Ability to create clarity set priorities and drive disciplined execution in complex environments
- High level of self-leadership ownership and continuous improvement mindset
- Experience working in global cross-cultural environments
- Degree in a relevant technical field; experience in an industrial or recycling environment is a plus
- Solid technical understanding including reading mechanical drawings and wiring diagrams
- Strong execution adaptability and leadership through influence and example
Additional Information :
Ready to make an impact
If you are interested in this opportunity please submit your updated CV.
We are looking forward to your application!
*Tomra does not differentiate on the basis of gender race or ethnicity religion color sexual orientation or identity disability age and other protected statuses as given by applicable law. We are committed to creating a diverse and inclusive environment and are proud to be an equal opportunity employer.
Remote Work :
Yes
Employment Type :
Full-time
Key Skills
- CSS
- InVision
- Balsamiq
- HTML5
- Information Architecture
- Ux
- Usability
- Fireworks
- User Research
- UI
- Axure
- Experience Design
About Company
TOMRA North America, is a top International Reverse Vending and Recycling Company. At Tomra transformation is at the heart of everything we do. We transform ideas & technology to create intelligent and pioneering tools to support a sustainable future.
