Casino Host

Interact with and provide exceptional service to established guests to enhance the guests experience. Actively recruit new players through verbal communication on the gaming floor. Build and enhance existing customer relationships via telephone and written correspondence. Assist in promotional events issue comps based on established guidelines.

• Develop and maintain rapport with guests coworkers and other departments.
• Respond to customer questions inquiries complaints requests and needs.
• Interact with customers to promote increased play and repeat business.
• Provide information to guests regarding credit policies Players Club details promotions special events room types and availability.
• Maintain and build ongoing relationships with rated players via telephone and direct mail.
• Communicate consistently with table games management to ensure accurate player evaluation and status. 

Qualifications :

• Must be at least 21 years of age.
• Prior experience in a similar position strongly preferred.
• Must be able to stand and walk for extended periods of time.
• Must have exceptional customer relation skills particularly verbal and written.
• Knowledgeable about applicable gaming and other regulations.
• Must be able to work flexible hours
• Must be computer literate particularly with Microsoft Office (Word and Excel) and be able to learn CMS.
• Must be able to obtain/maintain any necessary licenses and/or certifications. 

Additional Information :

Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race color sex age national origin religion sexual orientation gender identity status as a veteran and basis of disability or any other federal state or local protected class.

Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race color sex age national origin religion sexual orientation gender identity status as a veteran and basis of disability or any other federal state or local protected class.

Remote Work :

No

Employment Type :

Full-time