Night Receptionist Parttime
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Job Location:
Amsterdam - Netherlands
Monthly Salary:
Not Disclosed
Posted on:
13 hours ago
Vacancies:
1 Vacancy
Job Summary
Join our team as a Night Receptionist at our prestigious hotel in the heart of Amsterdam. As the primary point of contact during overnight hours you will ensure a safe smooth and welcoming environment for all guests while delivering warm authentic and unforgettable service.
Were looking for a calm reliable and guest-focused professional with true hospitality DNA to represent our hotel throughout the this role you will ensure an exceptional guest experience from late checkins to early checkouts and everything in between.
Your responsibilities will include:
- Welcoming guests arriving late in the evening or during the night ensuring a warm and reassuring atmosphere
- Handling checkins and checkouts efficiently including all paperwork payments and system updates
- Managing night-time guest inquiries and requests with professionalism and courtesy
- Supportin our Night Manager with night audits (if needed) and ensuring the accuracy of daily financial and operational reports
- Monitoring the security of the property conducting walk-throughs and reporting any irregularities
- Addressing and resolving guest issues promptly maintaining a calm and solution-oriented approach
- Providing information about hotel services transportation options and nearby latenight amenities
- Ensuring compliance with hotel procedures safety protocols and night-time operational standards
Qualifications :
- Previous experience as a Front Office Agent or in a similar role is a plus however a passion for hospitality guest service and eagerness to learn are essential
- Experience with night shifts would be an advantage
- Excellent verbal and written communication skills in English; proficiency in additional languages is a plus
- Strong customer service orientation with a friendly and professional demeanor - hospitality should be in your DNA :)
- Proficiency in hotel management software and property management systems; Opera or Opera Cloud experience is a plus
- Ability to multi-task and work efficiently in a fast-paced environment
- Excellent problem-solving skills and attention to detail
- Basic accounting and cash handling skills
- MBO/HBO level of education preferably hotel management or related field
- Preference for night shifts
Additional Information :
- Work within a highly motivated and enthusiastic team at one of the best-operating hotels in Amsterdam
- Receive a competitive salary in line with the Collective Labour Agreement in the Netherlands (Scale V)
- Opportunity to expand your earnings with our uncapped incentive program based on your up-selling and walk-in sales
- 8% gross holiday allowance (accrued monthly) paid out in May every year
- 25 vacation days per calendar year on a full-time basis
- Travel allowance of maximum 150- per month
- Be part of Accors employee benefit system and enjoy discounted rates (including family and friends) all around the world together with discounts on F&B (you will receive a personal card to enjoy these benefits)
- Refer a friend system that gets you 200 per referral after their probation period; paid out next month
- Enjoy yearly staff parties and team-building activities to support team cohesion
- Access to a great Learning & Development e-learning platform developed by Accor Learn your Way supporting your onboarding professional and personal development
- Want to power your career - Through Accor Academy you can further your skills with discounts on courses from eCornell and internal Instructor Led Training on leadership hospitality and more :)
- For every year you stay with us you receive an Anniversary Voucher for 2 complementary days at any Swissôtel around the world.
- Growth opportunities within our hotel and Accor with our internal refferal system
Remote Work :
No
Employment Type :
Part-time
Key Skills
- Multi-line Phone Systems
- Customer Service
- Computer Skills
- QuickBooks
- Medical office experience
- Office Experience
- 10 Key Calculator
- Dental Office Experience
- Front Desk
- Administrative Experience
- Medical Receptionist
- Phone Etiquette
About Company
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a com ... View more
