Dispatcher
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Job Location:
Monthly Salary:
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
The Customer Service Representative / Dispatcher is responsible for managing client bookings coordinating vehicle dispatch and ensuring timely & professional service delivery. This role serves as the communication link between clients and drivers and plays a key role in maintaining White Taxis high service standards.
Key Responsibilities
Receive and process booking requests via phone web or mobile platforms
Enter trip details accurately into the dispatch system
Assign the nearest available vehicle using GPS and dispatch software
Monitor trips in real-time to ensure punctuality and efficiency
Communicate clearly with drivers regarding schedules and special client requests
Provide professional customer support and handle inquiries or complaints
Coordinate airport transfers hotel pickups and corporate transportation
Ensure accurate documentation of trips and payments
Follow up on service quality when needed
Qualifications :
Requirements
Previous experience in customer service call center or dispatch operations preferred
Strong communication skills in Arabic and English
Ability to multitask and work under pressure
Good computer skills and familiarity with dispatch systems
Strong organizational and problem-solving skills
Professional attitude and customer-oriented mindset
Ability to work shifts including weekends and holidays if required
Skills & Competencies
Excellent communication and interpersonal skills
High attention to detail
Quick decision-making ability
Ability to coordinate multiple drivers and bookings simultaneously
Strong time-management skills
Calm and professional under pressure
معلومات إضافية :
We Offer
Professional working environment
Ongoing training and development
Opportunity to grow within a leading transportation company
Competitive compensation
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Typing
- Data Entry
- Customer Service
- AS400
- Transportation Management Systems
- Computer Skills
- Paratransit
- Microsoft Outlook
- Computer Literacy
- Dispatching
- Logistics
- Phone Etiquette
About Company
Jobs for Humanity paves the way to a fairer future for all by connecting historically underrepresented talent to welcoming employers. Through the combination of cutting-edge recruiting technology and expert D&I consultation, Jobs for Humanity makes inclusive hiring seamless, scalable, ... View more
