BellpersonDoorperson

What youll do

We are looking for a Bellperson/Doorperson to join the team at SLS Barcelona. Under the guidance of the Front Office Manager you will be responsible for providing a positive first and last impression to guests as they arrive and leave the hotel assisting with their luggage and valet parking as well as other requests as needed upon arrival and departure.

• To ensure that all guests or visitors receive a warm welcome cordially greeting them helping them out from their car/taxi opening the hotel doors for them as well as escorting them to the lobby and wishing them a nice stay.
• To ensure that all guests / visitors receive a fond farewell cordially greeting them opening the hotel doors and helping them into their vehicles as well as bidding them farewell.
• Escort guests to their rooms and assist with luggage promptly when checking in and upon checking out.
• All Valet Parking needs.
• Assist guest with general information when Front Office is not available.
• Consistently offer professional friendly and engaging service.
• Promote all hotel functions and facilities.
• Possess knowledge of the community and area in which the hotel is located to assist guests with information and accurate directions.
• Possess knowledge of resort activities to ensure timeliness of customer needs.
• Ensure that all areas are kept neat and clean for our guests and colleagues. 

Qualifications :

What we are looking for...

• Previous experience in an upscale or lifestyle brand hotel is a big plus.
• Prior experience in customer service.
• Driving license B.
• Someone who understands celebrates and embraces the SLS brand values.
• Ability to multitask and work in a fast-paced environment.
• Proactive positive energetic dynamic emphatic team-worker with a high-level attention to detail and passion for hospitality.
• Excellent verbal and written communication skills. Fluent in Spanish and English.
• You make people feel good - your team guests and colleagues alike.  You make a positive impact.
• You learn quickly and adapt to SLSs unique culture.
• You are humble and open to ideas. We leave our ego at the door and help get things done.
• Youre up for doing things differently and trying (almost) everything once.
• You want to be part of a team that works hard supports each other and has fun along the way.

Additional Information :

Whats in it for you... 

• The opportunity to join an innovative fast-growing international group thats committed to not just building new hotels but building a global brand. 
• The chance to challenge the norm and work in an environment that is both creative and rewarding. 
• Become part of a team thats very passionate about creating great hospitality experiences and exploring new locations at every opportunity. 
• A competitive package and plenty of opportunity for development. 
• Excellent discounts across the entire Ennismore family of brands. 

SLS is part of Ennismore a creative hospitality company rooted in culture and community with a global collection of entrepreneurial and founder-built brands with purpose at their heart. Ennismore is a joint- venture with Accor formed in 2021. 

Remote Work :

No

Employment Type :

Full-time