Product Strategy & Operations Advisor, Well-Being Solutions Cigna Healthcare Hybrid

Position Summary

The Product Strategy & Operations Advisor plays a critical role in supporting and advancing Cigna Healthcares well-being product suite. This role ensures operational excellence drives product performance in existing programs (i.e. Well-Being Solution and Healthy Rewards) and supports seamless client and market transitions from legacy programs to Cignas nextgeneration wellbeing platform.

Operating within a highly matrixed environment this individual partners closely with Product Clinical Operations Technology Vendor Management GotoMarket and Client Delivery teams to improve engagement optimize incentive strategy and strengthen Cigna Healthcares competitive position in the wellbeing market.

This individual will collaborate and interface with respective Cigna Core Medical product peers Evernorth product teams development teams and vendor partners to execute Cigna Healthcare needs through solution design development delivery and operations management.

This position will be an individual contributor with product exposure with a desire to learn and lead in the product management space as a career destination.

Job Responsibilities

• Support the development ongoing management evolution and execution of the well-being product roadmaps (i.e. Well-Being Solution Healthy Rewards) ensuring alignment with CHC strategy and enterprise wellness goals.
• Translate strategy into actionable requirements coordinating with crossfunctional partners to deliver enhancements new capabilities and marketready releases.
• Partner with operations and vendor teams to manage product solutions for CHC employer clients.
• Support the migration strategy and execution for legacy wellness and incentive programs.
• Maintain and optimize operational processes workflows and documentation for the wellbeing product ecosystem.
• Serve as a key liaison across Product Operations Clinical Digital and Technology teams to ensure operational readiness coordinated delivery and issue resolution.
• Facilitate status reporting risk identification issue escalation and crossfunctional alignment required to support product capabilities.
• Support enterprise governance forums by preparing materials synthesizing program updates and representing well-being product needs.
• Partner with Client Delivery Sales and Go-To-Market teams to ensure accurate representation of WellBeing Solution capabilities.
• Create and refine playbooks FAQs readiness guides internal messaging and transition materials to support market adoption and client migrations.
• Provide subject matter expertise to support RFP and exception request responses escalations and complex client needs related to wellbeing products.
• Track and analyze program performance engagement metrics incentive utilization client satisfaction and operational KPIs.
• Identify optimization opportunities through data insights and operational feedback loops partnering with analytics teams to drive measurable improvements.
• Support continuous improvement activities to maintain a consumergrade competitive wellbeing experience.

Qualifications

• Bachelors degree or equivalent experience in business healthcare product management or related field.
• 5 years of experience in product management operations program management or strategypreferably within health care digital health wellness or incentive program management.
• Demonstrated ability to operate in a large complex matrixed organization.
• Exceptional communication skills with an ability to synthesize complex topics and drive alignment across stakeholders.
• Experience managing vendors implementing program enhancements or supporting crossfunctional delivery.

Preferred:

• Familiarity with Cigna Healthcare platforms processes product operations or clinical/consumer engagement models.
• Strategic Mindset: Ability to connect daily work to longterm enterprise goals.
• CrossFunctional Leadership: Builds partnerships and navigates matrixed environments effectively.
• Operational Excellence: Skilled in process optimization governance and delivery management.
• Customer Focus: Champions the employer and member experience in every decision.
• Adaptability: Comfortable working with evolving priorities emerging technology and changing market dynamics.

About Cigna Healthcare

Qualified applicants will be considered without regard to race color age disability sex childbirth (including pregnancy) or related medical conditions including but not limited to lactation sexual orientation gender identity or expression veteran or military status religion national origin ancestry marital or familial status genetic information status with regard to public assistance citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process please email: for support. Do not email for an update on your application or to provide your resume as you will not receive a response.

The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama Alaska Arizona Arkansas Delaware Florida Georgia Hawaii Idaho Iowa Kansas Maryland Massachusetts Michigan Nebraska Ohio Pennsylvania Texas Utah Vermont and Washington State.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal state and local ordinances.