VIP Casino Manager Limassol Cyprus (On-site)
A Limassol-based iGaming services company with over 10 years experience is looking for a VIP Manager to own and grow a portfolio of high-value casino players across multiple brands. This is a hands-on commercially driven role youll be the primary relationship holder for VIP players responsible for increasing deposits retention and lifetime value through proactive engagement and tailored campaigns. If you have a hunter mentality thrive in a high-touch client environment and understand what makes high-value players tick read on.
Who We Are
We are a Limassol-based iGaming services company with over a decade of experience providing customer retention and back-office support to online casino and gaming brands. We work behind the scenes across multiple brands and jurisdictions building long-term player relationships and driving commercial performance.
Your Role
As VIP Manager you will be the primary point of contact for a dedicated portfolio of high-value casino players across multiple brands. Your focus is straightforward: grow deposits increase retention and maximise player lifetime value through proactive relationship management targeted campaigns and a sharp commercial instinct.
This is not a reactive customer service role. You are expected to hunt not wait identifying upsell and cross-sell opportunities reactivating dormant players and creating engagement strategies that drive measurable results.
What Youll Do
- Manage a dedicated portfolio of VIP players across multiple casino brands.
- Drive portfolio growth by increasing deposits retention and player lifetime value.
- Build strong long-term relationships with VIP players through personalised communication.
- Identify and act on upsell and cross-sell opportunities within your portfolio.
- Plan execute and manage targeted VIP campaigns promotions and incentives.
- Measure and analyse campaign performance and player behaviour to assess impact and ROI.
- Reactivate dormant or declining VIP players using tailored engagement strategies.
- Handle VIP player requests issues and escalations professionally and promptly.
- Collaborate with internal teams CRM Payments Risk Compliance Marketing to optimise the player experience.
- Maintain accurate records of player interactions and portfolio performance.
- Ensure all activities comply with responsible gambling AML and regulatory requirements.
What You Bring
- Native-level English spoken and written with a strong understanding of tone nuance and idiomatic expression.
- Proven experience managing VIP or high-value clients ideally within iGaming casino or a similar high-touch environment.
- A hunter mentality strong commercial drive results-oriented and proactive rather than reactive.
- Strong lateral and critical thinking skills with the ability to think creatively.
- Excellent problem-solving skills and sound decision-making under pressure.
- High emotional intelligence able to adapt communication style to different personalities.
- Strong organisational skills comfortable managing multiple players campaigns and priorities simultaneously.
- Confident working with KPIs performance metrics and portfolio analysis.
Desirable
- Experience working with multiple brands or jurisdictions.
- Familiarity with CRM tools and VIP management platforms.
Shift Pattern
This role operates on a rotating shift basis including evenings occasional weekends and night shifts. You must be flexible and able to deliver a consistently high level of service across all assigned shifts ensuring uninterrupted VIP coverage.
Location
Limassol Cyprus on-site.
Salary: Base salary up to 1900 - 2000 Euros Gross (Monthly) commissions shift premiums.
Salary: Base salary up to 1900 - 2000 Euros Gross (Monthly) commissions shift premiums.
VIP Casino Manager Limassol Cyprus (On-site) A Limassol-based iGaming services company with over 10 years experience is looking for a VIP Manager to own and grow a portfolio of high-value casino players across multiple brands. This is a hands-on commercially driven role youll be the primary relati...
VIP Casino Manager Limassol Cyprus (On-site)
A Limassol-based iGaming services company with over 10 years experience is looking for a VIP Manager to own and grow a portfolio of high-value casino players across multiple brands. This is a hands-on commercially driven role youll be the primary relationship holder for VIP players responsible for increasing deposits retention and lifetime value through proactive engagement and tailored campaigns. If you have a hunter mentality thrive in a high-touch client environment and understand what makes high-value players tick read on.
Who We Are
We are a Limassol-based iGaming services company with over a decade of experience providing customer retention and back-office support to online casino and gaming brands. We work behind the scenes across multiple brands and jurisdictions building long-term player relationships and driving commercial performance.
Your Role
As VIP Manager you will be the primary point of contact for a dedicated portfolio of high-value casino players across multiple brands. Your focus is straightforward: grow deposits increase retention and maximise player lifetime value through proactive relationship management targeted campaigns and a sharp commercial instinct.
This is not a reactive customer service role. You are expected to hunt not wait identifying upsell and cross-sell opportunities reactivating dormant players and creating engagement strategies that drive measurable results.
What Youll Do
- Manage a dedicated portfolio of VIP players across multiple casino brands.
- Drive portfolio growth by increasing deposits retention and player lifetime value.
- Build strong long-term relationships with VIP players through personalised communication.
- Identify and act on upsell and cross-sell opportunities within your portfolio.
- Plan execute and manage targeted VIP campaigns promotions and incentives.
- Measure and analyse campaign performance and player behaviour to assess impact and ROI.
- Reactivate dormant or declining VIP players using tailored engagement strategies.
- Handle VIP player requests issues and escalations professionally and promptly.
- Collaborate with internal teams CRM Payments Risk Compliance Marketing to optimise the player experience.
- Maintain accurate records of player interactions and portfolio performance.
- Ensure all activities comply with responsible gambling AML and regulatory requirements.
What You Bring
- Native-level English spoken and written with a strong understanding of tone nuance and idiomatic expression.
- Proven experience managing VIP or high-value clients ideally within iGaming casino or a similar high-touch environment.
- A hunter mentality strong commercial drive results-oriented and proactive rather than reactive.
- Strong lateral and critical thinking skills with the ability to think creatively.
- Excellent problem-solving skills and sound decision-making under pressure.
- High emotional intelligence able to adapt communication style to different personalities.
- Strong organisational skills comfortable managing multiple players campaigns and priorities simultaneously.
- Confident working with KPIs performance metrics and portfolio analysis.
Desirable
- Experience working with multiple brands or jurisdictions.
- Familiarity with CRM tools and VIP management platforms.
Shift Pattern
This role operates on a rotating shift basis including evenings occasional weekends and night shifts. You must be flexible and able to deliver a consistently high level of service across all assigned shifts ensuring uninterrupted VIP coverage.
Location
Limassol Cyprus on-site.
Salary: Base salary up to 1900 - 2000 Euros Gross (Monthly) commissions shift premiums.
Salary: Base salary up to 1900 - 2000 Euros Gross (Monthly) commissions shift premiums.
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