Quality Expert Reviewer German

Location: Dublin City Centre Ireland

Work Model: OnSite (officebased only)

Contract Type: Permanent

Start Dates: Various

Working Hours: FullTime (40 hours/week)

Schedule: Fully flexible MondaySunday 08:0019:00

Salary: 37333 per annum

Important: Previous Content Moderator experience is mandatory for this role.

Role Overview

We are currently seeking Germanspeaking Quality Expert Reviewers to join a growing operations team in Dublin City Centre.

This role focuses on quality review and assurance of client workflows within Global Operations and Risk environments.

The position is fully onsite and requires a strong understanding of online safety policy interpretation and quality standards.

Training

• Duration: 4 weeks
• Location: Onsite in Dublin
• Paid training provided

Please note: No timeoff or holiday requests are permitted during the first 8 weeks to allow for full training and onboarding.

Key Responsibilities

You will support the quality review of multiple client workflows including but not limited to:

1. Content Moderation Quality Review

Content may include the following areas (as defined by client policies):

• Organizing or credibly threatening violence
• Promotion of selfharm
• Theft vandalism fraud poaching or sale of restricted goods
• Misrepresentation impersonation and privacy violations
• Hate speech and bullying
• Phishing spam and malware
• Child exploitation
• Nudity and pornography
• Sexual solicitation
• Other content types as mutually agreed

2. ID Review & Authenticity / Access Flows

• Reviewing identityrelated workflows
• Ensuring authenticity and access compliance

3. Escalations

• Handling sensitive and highrisk cases
• Supporting Special Operations / Global Risk Operations (GRO)

Special Focus Areas

• HERO: Viral and memebased content
• DOI: Dangerous Organizations
• High cultural and regional awareness of political and social contexts relevant to the supported market
• Applying nuanced policy decisions in line with abuse standards and training materials

Required Experience & Qualifications

• Fluent German (spoken and written)
• Previous Content Moderation experience (mandatory)
• Strong understanding of policydriven environments
• Ability to work with sensitive and potentially disturbing content
• Eligible to work in Ireland

Background Checks

Employment is subject to successful completion of:

• RighttoWork verification
• Criminal Record Check
• Credit Check
• Any additional rolespecific checks

Values & Competencies We Look For

• Process Excellence You strive for quality and continuous improvement
• Collaboration You work well as part of a team
• Communication Clear and confident written and verbal skills
• Emotional Intelligence Empathy resilience and professionalism
• OpenMindedness Willingness to consider different perspectives
• Critical Thinking Logical policybased decision making
• Solution Orientation Proactive and forwardthinking mindset
• Entrepreneurship Ownership initiative and selfmotivation

What We Offer

• Healthcare insurance
• Deathinservice benefit
• 20 days annual leave 10 public holidays
• 4% pension contribution
• Performance bonus (noncontractual applicable to certain roles)