Front Desk Agent, Part Time l Country Inn & Suites, Clive
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Job Location:
Monthly Salary:
Posted on:
19 hours ago
Vacancies:
1 Vacancy
Job Summary
- Anticipates and responds to guests in a friendly and positive manner
- Responsible for providing the highest level of service
- Process check-ins and check-outs verify billing create reservations and process special requests
- Assists guests by knowing hotel property local attractions and hours of operation of hotel outlets and services
- Works as a team player in meeting guests needs and actively contributes to the efforts of other departments when necessary
- Understands and follows the company guest service recovery program
- Follows proper selling techniques and ensures strategies are utilized to maximize room revenues
- Monitors room availability follows restrictions and all booking policies and procedures
- Drives sales and maximizes revenue by up-selling rooms and amenities
- Follows company procedures when handling cash and processing financial transactions
- Responsible for proper use of all equipment and adheres to cost controls to reduce expenses and waste
- Produces required volume of work by planning organizing and prioritizing work duties
- Adheres to company general work rules department procedures and company policies
- Attends all required department and hotel meetings
- Maintains a clean and safe work area in compliance with company brand local state and federal regulations
- Follows all company procedures for guest/associate incidents
- Knowledgeable of hotel emergency procedures
Education: High school diploma or GED
CSM Corporation offers a comprehensive benefits package to all regular full-time employees designed to support the health well-being and financial security of our employees. Our benefits include medical dental and vision insurance plans company-paid life insurance and short term disability coverage company-paid long term disability coverage for eligible employees 401(k) plan with company match tuition reimbursement voluntary benefits (critical illness hospital indemnity accident insurance pet insurance identity theft) time-off scholarship program generous hotel discounts and more! For benefits offered to regular part-time or on-call employees please email .
Required Experience:
Unclear Seniority
Key Skills
- Customer Service
- Hotel Experience
- Hospitality Experience
- Computer Skills
- Upselling
- Medical office experience
- Office Experience
- Computer Literacy
- Front Desk
- Guest Services
- Cash Handling
- Phone Etiquette
About Company
CSM Corporation develops, owns, and manages a wide range of properties including hotels, commercial real estate, and apartment communities. We’re committed to delivering exceptional business results for our clients, while making a positive difference for our employees — and the com ... View more
