Administrator Database Player Development (SALARY NEOGOTIABLE)

Why Ballys

Ballys Corporation is a global casino-entertainment company with a growing omni-channel presence currently owning and managing 15 casinos across 10 states a golf course in New York a horse racetrack in Colorado and having access to OSB licenses in 18 states. The recent acquisition of Aspers Casino in Newcastle UK further expands its international footprint and enhances its diverse entertainment offerings. It also owns Ballys Interactive International formerly Gamesys Group a leading global interactive gaming operator Bally Bet a first-in-class sports betting platform and Bally Casino a growing iCasino platform.

With 10600 employees the Companys casino operations include approximately 15300 slot machines 580 table games and 3800 hotel rooms. Ballys also has rights to developable land in Las Vegas post the closure of the Tropicana.

Upon completion of the announced merger with The Queen Casino & Entertainment Inc. (Queen) the above portfolio is expected to be supplemented with four additional casinos across three states one of which will be an additional state that expands Ballys jurisdiction of operations to include the state of Iowa. Queen will also add over 900 employees and operations that currently include approximately 2400 slot machines 50 table games and 150 hotel rooms to the Ballys portfolio. Ballys will also become the successor of Queens significant economic stake in a global lottery management and services business through its investment in Intralot S.A. (ATSE: INLOT).

The Role:

The Player Development Database Specialist plays a critical role in supporting the Player Development (PD) department by managing analyzing and reporting on VIP related data. This position is responsible for pulling accurate and timely reports from the database supporting PD programs with data driven insights and ensuring the integrity and accuracy of the VIP database.
The role supports VIP events host performance telemarketing efforts and overall VIP business growth. It works closely with PD leadership hosts marketing and other departments to analyze player trends evaluate program performance troubleshoot player offer issues. Additionally the role provides reporting that drives informed decision-making enhances player engagement strategies and promotes operational efficiency.

Responsibilities:

Serves as the primary liaison between PD and the Corporate Database team
Manage maintain and analyze VIP related data to support Player Development initiatives
Pull accurate and timely reports from the database to support PD leadership hosts and VIP programming
Develop analyze and report on post-forma results for VIP events and programming including profitability reinvestment and performance metrics.
Assist in the development and analysis of VIP event matrices including qualification criteria and offer structures
Analyze PD books of business and player trends to identify VIP growth declines and opportunities for targeted outreach and telemarketing strategies
Develop and distribute monthly reporting to support the evaluation of player performance related to tier upgrades
Track analyze and report on tier retention migration and player lifecycle trends across tier programs
Support host goal creation tracking and performance reporting
Analyze event response rates attendance and no-show trends of VIP programs to evaluate effectiveness optimize overbooking and provide recommended improvements for future events
Troubleshoot and resolve player offer issues including incorrect missing or misapplied offers and coordinating corrections with source systems
Perform database queries and ad hoc analysis to support Player Development
Collect validate and present data to support cross-functional initiatives and decision-making
Investigate and resolve data discrepancies and reporting issues related to VIP player offers
Ensure the integrity accuracy and confidentiality of PD data while adhering to internal controls and regulatory requirements

Qualifications:

Superior Guest Service Skills
Analytical Skills
Critical-Thinking Skills
Ability to make sound and accurate decisions.
Attention to Detail
Organizational and time management skills
Proficient in Microsoft Office
Working knowledge of SQL or other data querying tool
Ability to work a flexible and varying schedule to include evenings weekends and holidays.
Ability to work effectively with all levels of staff.
Ability to accurately perform all assigned job duties in a high-volume fast-paced environment under frequent time pressures.

Whats in it for you:

Competitive Salary with annual performance reviews
Comprehensive health coverage plan that includes medical dental and vision
401(K)/ Company Match
Access Perks and Childcare discounts

Please note this job description is not designed to cover or contain a comprehensive listing of activities duties or responsibilities that are required of the employee for this job. Duties responsibilities and activities may change at any time with or without notice.

Let Ballys Bet on You We cant wait to meet you!

Premier is an equal opportunity employer subject to the rules and regulations of the NJDGE.

Required Experience:

Unclear Seniority