Danish Automotive Customer Specialist in Portugal

Faro - Portugal

Monthly Salary: Not Disclosed

Posted on: 4 hours ago

Vacancies: 1 Vacancy

Job Summary

Launch Your Career in Customer Support!

Become part of a welcoming dynamic team where empathy collaboration and professionalism guide every customer interaction. If youre organized proactive and enjoy helping people solve problems this role offers a strong foundation for a long-term career in customer support.

Role Overview:

As an Customer Specialist youll act as the primary contact for customers providing assistance via phone email and live chat. Your goal is to deliver timely accurate solutions while ensuring a seamless and positive customer experience.

Key Responsibilities:

Multi-channel assistance: Support customers professionally through phone calls emails and live chat
Problem resolution: Handle inquiries related to products or services troubleshoot issues and assist with account requests
Customer support & guidance: Communicate solutions clearly address concerns and ensure customers feel heard and supported
Detailed documentation: Accurately record customer interactions and resolutions in internal systems
Case escalation: Identify and escalate complex or sensitive issues following established procedures
Cross-team collaboration: Work closely with internal teams to resolve customer issues effectively
Performance & quality standards: Meet KPIs quality benchmarks and response-time targets
Continuous learning: Keep up to date with products policies and best practices to deliver high-quality support

Requirements:

Language Skills: Fluent in Danish (C2) and English (B2)
EU citizenship or a Portuguese residency card
Hands-on experience managing paid advertising campaigns
A degree in Marketing or equivalent professional experience in digital marketing
Strong analytical leadership and communication abilities

Why Join Us

Competitive Salary: Your expertise and dedication are rewarded
Meal Allowance: Support during your working hours
Health & Life Insurance: Comprehensive benefits for your peace of mind
Collaborative Team: Be part of a supportive and communicative work environment
Relocation Assistance: Seamless support for your move
Remote Work: Enjoy the flexibility of working from home

Ready to Make a Difference Apply now and take the first step toward fostering safer online communities!

Launch Your Career in Customer Support! Become part of a welcoming dynamic team where empathy collaboration and professionalism guide every customer interaction. If youre organized proactive and enjoy helping people solve problems this role offers a strong foundation for a long-term career in custom...